Maintenance Operative - Lichfield

David Lloyd Clubs
Lichfield, Staffordshire
Competitive & Benefits
Closing date
11 Feb 2022

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Hotel jobs, Housekeeping & Maintenance, Maintenance Manager, Maintenance Person
Job Type
Full Time
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Maintenance Operative - Lichfield

Who do I report to?   Regional Facilities Manager (with dotted line to GM)

What’s the purpose of the job?

  • To be fully responsible for maintaining an exceptional facility, which forms part of the day to day operation of a successful DL Club/s and give our members an excellent experience every day, 7 days a week. Delivering a planned and reactive maintenance schedule in all sites under your remit and willing to be flexible in order to deliver the required standards


    What will I be doing?

  • Taking an active role in improving the operational standards of the club/s by using your skills to positively impact the member experience
  • Delivering member obsessed service through effectively maintained facilities
  • Delivering the DL Clubs ways of operating, internal governance and legislation at all times
  • Maximising the member experience and member participation through great facility standards, in house preventative and reactive maintenance, attention to detail and quick response times to defects by effectively managing a property management system
  • Knowing your club/s and engage with members about their activities and seek ways to improve their experience of DL at every opportunity, through the breadth of facilities
  • Supporting the leadership team in ensuring all Health and Safety requirements and documentation is maintained in a timely and accurate way
  • Ensuring the team, members and anyone on our premises are always in a safe and healthy environment
  • Supporting the review and resolution of member feedback comments and complaints in a timely manner
  • Managing repairs and ordering systems, following our operating and finance procedures
  • Participating and sharing knowledge and expertise with peers and other team members
  • Delivering ad hoc activities as required
  • Working out of hours as required

    How will I be measured?

  • Through the KPI measures within the DL Clubs ways of operating
  • Delivering individual personal objectives set by the Regional Facility Manager Members and team member feedback
  • My performance and my personal objectives aligned to our strategies and values
  • Compliance against all legislative and company audits

    What qualifications, skills and experience do I need?

  • Technical skills or discipline (i.e. Carpentry / Plumbing / Single Phase Electrics) – Essential
  • Pool Plant Operators Qualification (STA or similar) – Essential
  • Demonstrates excellence in customer service
  • Strong listening and collaboration skills
  • Must be able to work alone or in a team
  • A full driving licence or the ability to travel efficiently between clubs under your responsibility – Essential (for multi-site roles)

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