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2022 Kickstart Activities Team Assistant - Ayr, Ayrshire

Employer
Haven Holidays
Location
Clydebank, West Dunbartonshire
Salary
Competitive
Closing date
11 Feb 2022
2022 Kickstart Activities Team Assistant - Ayr, Ayrshire

Would you like a career working for one of The Times Best Big Companies in the UK?

Haven are currently recruiting for Activities Team Assistants to join our Sports & Leisure Team.

We describe our Team's as 'bright and breezy' living by our values 'dare to care', 'yes I can', 'keep it simple', 'make it fun' and 'do the right thing' for our guests. Our mission is to give our guests a great time with memories that last a lifetime. In return, we can offer you career opportunities of a lifetime.

Key responsibilities will be:
Haven Host - present a positive first impression of the park friendliness, excellent customer service and high standards. During Host service you must be able to have natural conversations with guest and reassure them in all current processes in the department you work in. Don't worry we will give you training!  

Ensuring all owners and holidaymakers know who to go to and are given a warm welcome and a first-class service allowing a true escape from their busy working lives.

Opportunity to learn and develop new skills in the Activity and Leisure Department.

Supporting the team to provide an outstanding indoor and outdoor activity experience, ensuring service, quality and experiences, within a clean and safe environment.

Create and support a 'sense of community' - a real family spirit.

Recognise dissatisfaction and deal with complaints speedily and with empathy creating a problem resolving team, resulting in customer satisfaction and improvement to the overall guest experience.

Ensuring a robust knowledge of all products provided, identifying all selling opportunities  opportunities and activity experience improvements.

Provide a clean and safe environment for our guests by adhering to Cleaning and Health & Safety processes.

Supporting & helping other Departments on Park when required. We are one great team!
Skills

A successful Activities Team Assistants must be able to greet guests and want to grow their own personal development. It's important to be committed, have excellent communication skills.

Experience
No previous experience required, as this opportunity is a work experience placement with opportunity to develop and grow.

Qualifications:
This role is the perfect introduction for a long term career in outdoor activities and adventure we will provide full training and induction, ongoing mentoring, feedback and training development throughout the season and assist you to work towards opportunities to potentially gain National Governing Body Qualifications in future career with Haven. Such as ERCA climbing instructor, Team Gb Archery coach, Cytech Level 2 bike mechanic, lifeguard qualification.
This role requires the successful candidate to undergo an enhanced DBS check. We will complete this and there is no cost.

Hours: Minimum 25hrs
Flexible working hours
Dates and hours to be discussed
With possibility of extra hours
Important requirement - Kickstart scheme
Must be between 16 - 24
Currently on universal credit
Applicants must meet the criteria set out by UK Government to be eligible for the kickstart scheme

Business & Role Overview
You will be joining a high successful high performing team on a 6-month placement through the new Kickstart scheme. To deliver the best experience to every guest every time and highlight areas that may enhance the guest and team experience.
On this role you will use your upbeat personality and extraordinary ability to support the organisation to create memories that last a lifetime.
The ideal candidate will successfully progress in the role and take part in a professional development programme tailored to develop your skill sets to support you on your development.


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