Finance Assistant - Hemel Hempstead, Hertfordshire
Finance Assistant - Income & Banking
12 month fixed term contract
Hybrid role - combination of Hemel Hempstead based and home working.
We're looking for an Income Assistant to join our specialist Central Finance team, a shared service to all the Bourne Leisure brands. As such, excellent customer service skills are required, as well as Finance skills, because you will be communicating with both internal stakeholders and our guests at our hotels and resorts, resolving a range of queries to enable a smooth revenue and debt process.
What you will be doing:
**Continually monitor pro-actively manage chargebacks, rejected funds, outstanding payments etc
**Report on any issues and work to pro-actively find a solution
**Work with the call centre to resolve issues
**Perform credit checks, rescheduling, send reminder letters etc
**Perform manual transactions where required, such as refunds, vouchers etc
What we'd like you to bring:
**Excellent written and verbal communication, collaboration and negotiation skills
**Ability to manage workflows, identify errors, analyse and process reports (intermediate excel knowledge - pivot tables and v-look ups)
**Good analytical, reconciliation and problem-solving skills
**Ability to stay calm and focused in a pressurised environment
**Responding in a positive and empathetic way which addresses the root cause of any issues
**Any experience you can bring of transactional revenue processes in a shared service environment would be very beneficial.
In return, we will offer you an incredibly supportive team environment, a fully flexible working environment, discounts on your holidays and a lot of FUN!
Every year, more and more people get away from it all for a holiday with one of our 3 brands. Part of the award-winning Bourne Leisure family, we have 55 holiday parks and hotels from Scotland to Cornwall, in stunning locations around the UK coast and at beautiful historic manors. For our 2.6 million guests, we're passionate about giving them a great time with memories that last a lifetime.