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Team Leader - Food to Go - Tottenham Court Walk, London

Planet Organic
Tottenham Court Walk
£11.00 - £12.00 per hour
Closing date
24 Jan 2022
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Job Details

Team Leader - Food to Go - Tottenham Court Walk, London

What - Team Leader  – Food To Go
How Long - 37.5 hours
How much -  £10.65 per hour (pay rise after probation!)

Team Leader Benefits (after completion of probation period)

Lifestyle Portal

Access to our lifestyle portal which has high street discounts, cinema and gym discounts, specifically tailored well-being support and various free training courses.

Employee Payroll Benefits (opened yearly for staff to choose)

  • Corporate discounted health and insurance products (PMI, Health Cash Plan, Travel Insurance, Life Assurance, health screening)
  • Kids passes getting you discounts to 5000+ family locations
  • Dine club membership giving you discounts at thousands of restaurants

Other benefits:

  • 25% Store discount (from day 1)
  • Company Pension
  • 28 days holiday (including public holidays)
  • 1 extra day holiday for over 3 years’ service
  • 2 extra days holiday for over 5 years’ service
  • CTW scheme (after 12 month service)

Responsible to:                        Food to Go Manager or Store Manager

Responsible for:                      Team Members, Food to Go

Principal Accountabilities


  • To encourage the team to maximise sales
  • To ensure the team achieves its departmental targets and objectives
  • Plan rotas for the department using appropriate I.T systems 4 weeks in advance

Customer Service Standards

  • Know and demonstrate by example Planet Organic’s customer service standards
  • Ensure that one team member is always forward-facing ready to serve the customer
  • Ensure that customers are served in line with Food Hygiene Certificate practices
  • Lead and coach the team in their ability to effectively deliver the company’s service standards

People, Training & Development

  • Assist the Food to Go Manager or Store Manager in identifying training and development needs for each FTG team member
  • Facilitate/assist in training the team; utilise relevant manuals/tool kit trainings as necessary
  • Motivate the team to achieve departmental objectives
  • Effectively communicate goals and objectives to the team
  • Be responsible for one’s own training and development by proactively participating in achieving the Planet Organic Certificate
  • Attend/complete trainings as necessary
  • Where required, complete /assist in carrying out performance reviews for the team

Merchandising & Stock Management

  • Ensure departmental ordering is completed: chilled takeaway items, FTG consumables and cakes; liaise with the appropriate person for ordering patisserie items
  • Monitor regularly, and minimise, wastage
  • Ensure that food from the kitchen is ready in time for service; liaise with the kitchen to improve the FTG presentation and service
  • Departmental stock takes: ensure weekly and periodic stock takes are completed and recorded according to company procedures

Systems & Procedures

  • Follow correct opening and closing procedures
  • Ensure the team operates equipment correctly and safely
  • Ensure the FTG team adheres to the correct service and preparation of hot drinks, juices, hot and cold food
  • Ensure all HACCP and Health & Safety procedures are adhered to and properly recorded
  • Ensure the team operates the till systems competently and accept correctly cash/cards/vouchers in line with cash handling policies and procedures

Additional Duties

  • Any other additional tasks that may be required



When Planet Organic opened its doors in 1995, it was Renée Elliott's dream to offer the best and widest range of organic foods available, and her mission to promote health in the community and to bring a sense of discovery and adventure into food shopping.

Fast forward to 2018 and we currently have 7 stores in London with over 300 employees.

The simple truth is that foods should be natural and wholesome. We advocate that food be authentic and ethical, freshly prepared and tasty – not a mere convenience.  We believe in ethical and sustainable farming and place great emphasis on the provenance of all our products. .   At Planet Organic you’ll find nutritious, seasonal and organic food with the goodness intact. You’ll find wide ranges of natural health foods suitable for all speciality diets, as well as a ground-breaking raw foods range.

We hope that you find inspiration, excitement and good health from the food you eat and learn, like us, that to eat well is to live better.

Find Us
42 Westbourne Grove
Greater London
W2 5SH
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