Activities and Pool Team Manager - Prestatyn, Denbighshire
Team Manager is responsible for engaging and inspiring their team each day and setting direction in relation to the day to day activities and tasks. Ensures that team are guest obsessed, meeting targets, following standard operating procedures, driving continuous improvement and ensuring that every guest & Owner on our park has a great time with memories that last a lifetime
The Activities Team Manager supports the head of Activities in delivering the Park Activities & Leisure proposition, delivering an outstanding guest experience, whilst ensuring all Health & Safety Requirements are met.
Role Modelling effective leadership behaviours and our vision and values at all times. Leads and coaches the team daily to ensure all areas of responsibility are covered, guiding all team members when needed and escalate issues to Heads of Department when required. Deals with any employee relations issues as they arise. Support team through 90 day induction including completion of mandatory safe and secure training
Takes ownership of shift and service delivery ensuring all team are guest obsessed
Confidently deals with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback and works with the team to respond quickly to address areas for improvement
Monitors daily service and tasks, observing speed of service, arranging appropriate resource when needed
Achieve and exceed targets and key performance indicators
Ensure all team have the relevant qualifications and completed all training required for role
Identifying and developing future talent in department ensuring all team have a relevant and effective PDP
Complete relevant administrative tasks including Team Rota's, Accurate hours worked recording, safety compliance checks and legislative compliance checks. Follow the relevant Haven process to attract, recruit and onboard new team members
Manage all, Cash Procedures and Cost Control in the department maximising profit and minimise loss.
Expertise & Qualifications
Has a thorough knowledge and understanding of the management and tasks for own department
Holds current qualifications in:
RLSS Trainer Assessor (probationary or full) RLSS NPLQ (National Pool Lifeguard) STA Pool Plant Operator NPMQ First Aid At work