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Lettings Administrator - Poole, Dorset

Haven Holidays
Poole, Dorset
Closing date
18 Jan 2022
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Lettings Administrator - Poole, Dorset



Role Purpose

The Lettings Administrator supports the Head of Holiday Home Revenue with the consistent delivery of our Letting Owner promises. They will support the delivery of 4 key areas - availability requirements and grid management, new owner awareness and sign up of our Letting Service, delivering consistently on the owner promises within Letting and ensuring our Letting Service is consistent through compliance and commitment of Company processes.

Key Responsibilities

Effectively and consistently deliver the Letting Owner Touch Points
Confidently deals with Letting Owners concerns with the ability to resolve problems, show empathy and understanding. Reacts to feedback and works with the wider park team to respond quickly to address areas for improvement.
Maintain an effective and informative relationship with the park Experience Team, who will need updating on sales and/or service KPIs
Seeks out and acts upon regular Owner feedback to build understanding and respond to Lettings Owner needs. Monitors advocacy, Welcome back Surveys and Qlikview Dashboard, supporting the creation of action plans with the wider Park team to address opportunity areas for improvement
Influence the GM and other HOD's to put in place action plans to address shortfalls or  opportunities in Owner experience relating to Lettings
Complete relevant administrative tasks including, , safety compliance checks and legislative compliance checks. Follow the relevant Haven process to attract, recruit and onboard new team members
Has a thorough knowledge and understanding tasks for own department.


Must be highly competent (and confident) in computer and IT systems.
Evidence of previous administrative roles.
Able to present information confidently at all levels.

The benefits of working with us:

Join us for the summer, with the potential to become permanent at the end of the year, we also have many permanent roles on offer too.
Competitive rates of pay
Accommodation available in many of our parks if you don't live locally
50% off food in our restaurants and take away every shift you work
Regular team incentives with great rewards
Opportunity to earn 300 or more when you refer a friend to join our great team
Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels
20% off in our shops and venues
Free use of Pool, Gyms and many other Leisure facilities  
Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Fantastic discounts when making purchases from most major retailors and hundreds of discounts on everyday purchases
Team Member of the Month Awards
Instant Recognition schemes with great rewards through our busiest times
Long Service awards for permanent team members


Safeguarding is one of our business priorities.  Our teams are committed to providing a safe and secure environment and promoting the welfare of children and young or vulnerable adults.

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