Scheduling Coordinator - Chessington, Surrey

Hours: Fixed term contract until November 2022.  
Benefits: Hourly rate of £9.50, exclusive discount on our animal VIP experiences, ongoing training opportunities and a Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world, plus much more!

About the Role

Reporting to the Central Planning Manager you will assist in the formulation of operational resourcing plans for the resort, in-line with demand-based scheduling, whilst exceeding both Revenue Per Customer (RPC) and Guest Key Performance Indicator (KPI) targets.

You will work closely with key department stakeholders across the business to ensure that the timely provision of all resourcing and rota needs are met, so that they allow for the safe and efficient operation of the resort at all times.

This is a vital role within the Central Planning Team as the resort looks to resource plan based on a customer demand approach ensuring that both staffing efficiencies and productivity are delivered.

This is a seasonal role, however contract extensions are available. You will be required to work weekends and bank holidays to meet the needs of the business.

About You 

You will have an enquiring and analytical mind, in order to overcome any resourcing issues, ensuring that the delivery of service is not compromised.  You will continually look for ways to improve the efficiency of resourcing across the resort. You will be able to work in a fast paced environment and being able to prioritise effectively.

The Perks

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. These include access to our Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel, as well as 25% discount in our on-site retail shops and restaurants and 40% discount on LEGO. 

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.