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Hotel Receptionist / Porter

Employer
Hand Picked Hotels
Location
BA1 7JD
Salary
9.75 - 9.75 Per Hour
Closing date
4 Jan 2022

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Job Details

Hotel Receptionist / Porter  - Bailbrook House Hotel, Bath

We are looking for a Hotel Receptionist / Porter to join our team at Bailbrook House Hotel in Bath. 

Our receptionists are the first member of Hand Picked our guests speak to, which means you’ll get to make one of the biggest impressions. You will be able to give a fantastic welcome and get our customers excited about their stay, whether that’s showing off the hotel with a guided tour, or showing the guests the way to their bedroom and assisting them with their bags.

It doesn’t matter if they’re first time visitors or returning guests, you’ll charm them from the initial welcome to the “have a safe journey home” with your impeccable standards of service. 

This is a full time role that offers a mixture of hours and flexibility, including early shifts from 6:45am - 3.30pm and late shifts from 2.30pm - 11pm. This is on a rota basis and includes weekends.

What’s in it for you:

  • Delicious meals provided on shift 
  • Hourly pay plus a share of service charge to boost your earnings
  • 28 days holiday rising to 33 days with service – we think it’s fair to value loyalty.
  • £30 staff stays with Hand Picked Hotels per room Bed & Breakfast PLUS 25% discount of all food & drink. Yes, it’s as good as it sounds!
  • Annual loyalty awards (like afternoon teas and overnight stays)
  • Working in stunning surroundings and in a property packed with character
  • Free parking on site
  • Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform
  • Pension & Life assurance scheme


About you:

  • Most of all, you’ll have a friendly, welcoming and genuine manner
  • You’ll be passionate about making our guests feel at home, and will develop a thorough knowledge of our of hotel products and services
  • You’ll feel comfortable in a fast-paced, busy environment
  • You’ll ideally have previous experience in a similar environment and role, but this is not essential
  • You’ll be excellent at building a rapport with new and returning guests
  • You’ll take pride in your appearance, as the face of Hand Picked Hotels


About us:

Bailbrook House Hotel is a 4AA Silver Star Hotel with 94 bedrooms and a 2AA Rosette fine dining restaurant. 

Hand Picked Hotels is a private collection of 22 country house hotels throughout the United Kingdom and Channel Islands. Each of our properties has its own charming character, and all of them are set in stunning surroundings; from the sandy shores of Jersey to the rolling hills of Yorkshire.

With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge. You make it Hand Picked!

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.


Company

Hand Picked Hotels is a private collection of 19 country house hotels throughout the United Kingdom and Channel Islands. Each of our properties has its own charming character, and all of them are set in stunning surroundings; from the sandy shores of Jersey to the rolling hills of Yorkshire.

Our vision is to deliver a welcoming country house experience where guests feel special and colleagues feel like family.

Being part of a family is at the heart of Hand Picked Hotels. We create a happy environment through the way we support each other and work together. You make it Hand Picked!

Each hotel is individual in its style and so is each person who works for Hand Picked. You are encouraged to bring the best of your personality to work and to let this shine through in the way you operate as a team and in the service you give to our guests.

Hand Picked Hotels are an Equal Opportunities employer and a Disability Confident Committed employer – we welcome applications from all people within all communities.

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