Reservations Supervisor - Reservations

Royal Lancaster Hotel
London (Central)
Up to £27000.00 per annum plus commission
Closing date
22 Dec 2021

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Hotel jobs, Reservations Manager
Job Type
Full Time
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Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as a Reservations Supervisor within our Reservations Department!

Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude.

As a 'Sunday Times Top 100 Best Companies to Work For', you will be provided with tailored development plans, and various opportunities to develop your career!

Joining our independently owned and 5–star hotel as a Reservations Supervisor, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

·        Complimentary night stay for 2 at the Royal Lancaster London

·        Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West               Hotel & Spa)

·        Employees and Friends & Family rates across our sister properties

·        Perkbox membership which gives you exclusive access to variety of discounts ranging from healthcare and wellness to everyday                   shopping, restaurants and travelling!

·        Complimentary meals on duty

·        Uniform provided and laundered complimentary

·        Refer a friend bonus £200 per referral

·        Employee recognition schemes and Social Committee events including gala dinners and much more!


As a Reservations Supervisor, you will be an enthusiastic and driven individual who thrives on the diversity that this role bring; you will support the agents dealing with individual bookings and assisting with the Group bookings; whilst supporting the team and the our Reservations Manager.


You will have previous experience with both groups and individual bookings and a solid working background of using Opera.  Being friendly, methodical and efficient is key to your success. 


You understand that our guests are our business and we will always care and know that your role is not always 9-5!

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team within Reservations!


All applicants must be legally eligible to work in the UK and hold all relevant UK residency documentation.

Please no agencies.





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