Our Accommodation Experience Managers play a huge role in ensuring our guests have an amazing time with us. They lead a dedicated team of housekeepers in cleaning all holiday accommodation to the highest cleanliness standards, while working in a safe manner, meaning our guest can sit back, relax and enjoy their break with peace of mind.
We are seeking an Accommodation Experience Manager join us at Valley Farm Holiday Park.
Reporting to the General Manager, you will be required to lead a team in providing a professional Accommodation function to holiday sales customers to ensure that service standards such as presentation and cleanliness are outstanding at all times to exceed customer expectations and create the very best first impression.
Your key responsibilities will include:
- Leading a team to deliver high accommodation standards through cleaning and maintenance.
- Monitoring accommodation quality ensuring that the customer experience exceeds expectations and all operating standards are achieved.
- Controlling stock room management across all areas such as linen, inventory and equipment to ensure budgets are adhered to.
- Maintaining a recruitment plan ensuring that all key roles are filled and an effective succession plan is in place.
- Proactively supporting in the development of all accommodation team members, ensuring that any training requirements are met.
- Ensuring that all new team members receive a high quality induction allowing them to excel in their roles.
The successful Person will:
- Have previous experience of supervising or managing are large team, ideally within a housekeeping function.
- Be a team, customer and KPI focused individual with the ability to achieve.
- Be experienced in managing a budget and rota system
- Have the ability to work and enjoy a fast paced and high pressure environment.
- Have experience of taking accountability and responsibility for personal and team development.
PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk and expects all Team Members to share this commitment. Background checks including DBS (or equivalent) will be carried out if appropriate’