Front Of House Security - Dartford

Employer
House of Fraser
Location
Dartford, Kent
Salary
Competitive
Closing date
21 Dec 2021

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Sector
Retail jobs, Retail Manager, Store Manager
Job Type
Full Time
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Front Of House Security - Dartford

Company Description

Sports Direct.com is THE retail success story of the last decade. Our unrivalled growth across the UK and Europe really sets us apart from the rest. We have no intention of slowing down and we have a mind blowing continued expansion plan.


Job Description

Frasers Group is currently looking for several Security Supervisors to join our busy Loss Prevention (LP) team. You will be based at one of our key flagship stores and your role will involve providing a highly visible 'front of house' security presence in order to deter external theft and minimize the threat of violence. You will work closely with the store colleagues and report to the store manager.

The Role

To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service at the entrance to the store.

To protect customers and staff from physical and verbal abuse, by providing a reassuring and professional security presence at the entrance to the store.

Communicate with other members of the store team on suspicious behaviour/individuals using in store radios

To proactively deter and prevent anti-social behaviour, theft and criminal activity

Liaise with the store management, Police and other external agencies

Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace

Record, report and escalate all incidents using the NBCS reporting system.

Complete staff searches as per Group search policy

Have an awareness of internal theft and report suspicious activity to Store Manager/Loss Prevention

Essential Skills/Experience

Understands the need for confidentially and behaves with integrity at all times.

Able to manage conflict and support the store manager when dealing with aggression

Smart & presentable at all times

The candidate will need to be a team player with an enthusiastic attitude.

Able to work on their own initiative.

Retail Security experience proffered but not essential

Flexible Approach to work to suit the store needs

Excellent communication skills are required both written and verbal.

Capable in the use of technology

The ability to identify triggers to conflict along with excellent mediation skills


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