Sales & Customer Service Manager

Employer
Swimming Nature
Location
Queens Park, London (Greater)
Salary
£30,000 basic plus commission and other benefits
Closing date
20 Dec 2021

View more

Sector
Sales & Marketing jobs, Sales, Sales Manager
Job Type
Full Time
You need to sign in or create an account to save a job.

Seeking Sales and Customer Services Manager to join our fantastic team!

Swimming Nature is the UK’s largest independent provider of private and bespoke swimming tuition, from babies through to adults with nearly 30 years of experience in the sector.

The role of Sales and Customer Service Manager will be to proactively lead & drive our sales processes, develop a sales and KPI focussed culture, be accountable for delivering budgeted sales targets alongside up-skilling key team member populations as well as provide exceptional customer service in all its facets with retention as a primary outcome.

Key responsibilities

  • To proactively drive sales in regard to generating new customer leads.
  • To evaluate, enhance and lead our customer referral programme.
  • Work closely with the IT Director to highlight key data and reports.
  • Support Regional and Local Swimming Managers with sales and customer service learning programmes.
  • Develop sales and customer service team through mentoring, leadership, performance and KPI management
  • Create regular and effective communication channels throughout the business, especially with pivotal internal stakeholders.
  • Work with the Marketing team to develop pertinent local PR & marketing initiatives.
  • Continually assess the sales process to seek out developmental opportunities for the broader business.
  • Create sales reports in-line with the reporting calendar
  • Deliver individual sales targets and lead by example
  • Able to react to drop in performance by creatively implementing sales initiatives.

Employee benefits:

Alongside the opportunity to work in a progressive, dynamic and rewarding environment, Swimming Nature instructors enjoy a full range of employment benefits, including:

  • A secure permanent position in the company
  • 28 days annual leave (pro rata)
  • Access to a workplace pension
  • Annual appraisal and pay review

Interested?

We'd love to hear from you. Email the Swimming Nature Recruitment Team at opportunities@swimmingnature.com.

Apply for Sales & Customer Service Manager

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:

Add a cover message

By applying for a job listed on Leisurejobs you agree to our terms and conditions. To find out what personal data we collect and how we use it, please visit our privacy policy.

Never disclose any private information in response to a job advertisement or include on your CV any of the following: National Insurance number, driving licence number, passport number, bank / credit card details and date of birth. If you are ever asked to do this by a recruiter, please contact us

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert