Full Time Spa Receptionist

Employer
Resorts World Birmingham
Location
Birmingham, West Midlands
Salary
Competitive
Closing date
20 Dec 2021

View more

Sector
Fitness jobs, Leisure Centre Receptionist, Hotel jobs, Hotel Receptionist, Spa, Massage & Beauty jobs, Spa Receptionist
Job Type
Full Time
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Full Time Spa Receptionist

You will be the first point of contact for all of our guests, with a warm, welcoming and professional greeting you will assist all guests face to face and via telephone to make reservations, advise and up-sell all of our relaxing offerings, both therapies and products.

Key competencies and duties include:

  • To undertake front of house duties, including meeting, greeting and attending to the needs of guests.
  • Making bookings for walk in guests as well as checking in guests upon arrival and ensuring all necessary forms are filled out prior to their treatments.
  • To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
  • To deal with guest requests to ensure a comfortable and pleasant visit.
  • To be responsible for accurate and efficient accounts and guest billing processes.
  • To assist in keeping the reception area clean and tidy at all times

Skills and Experience required:

  • A friendly and welcoming approach
  • High standards of dress and presentation
  • Ability to remain calm during difficult situations or in a very busy environment
  • Excellent interpersonal skills, including a pleasant telephone manner
  • Flexible and positive attitude to work
  • Warm and professional
  • A confident and effective communicator, who can demonstrate their ability to converse with a wide variety of guests and colleagues at all levels
  • Must be able to get to and from Resort World Birmingham with ease

What we can offer you:

  • 25% discounted dining at Genting restaurants
  • Generous Health Cash Plan- Level 1 is company funded
  • Various online discounts including dining, parking, travel, leisure, retail
  • Employee Assistance Programme; free 24 hour counselling service
  • Staff social fund + company funded events
  • Range of flexible benefits available
  • Career progression opportunities & full training and support
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