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Full Time Spa Receptionist

Resorts World Birmingham
Birmingham, West Midlands
Closing date
20 Dec 2021

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Fitness jobs, Leisure Centre Receptionist, Hotel jobs, Hotel Receptionist, Spa, Massage & Beauty jobs, Spa Receptionist
Job Type
Full Time
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Full Time Spa Receptionist

You will be the first point of contact for all of our guests, with a warm, welcoming and professional greeting you will assist all guests face to face and via telephone to make reservations, advise and up-sell all of our relaxing offerings, both therapies and products.

Key competencies and duties include:

  • To undertake front of house duties, including meeting, greeting and attending to the needs of guests.
  • Making bookings for walk in guests as well as checking in guests upon arrival and ensuring all necessary forms are filled out prior to their treatments.
  • To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
  • To deal with guest requests to ensure a comfortable and pleasant visit.
  • To be responsible for accurate and efficient accounts and guest billing processes.
  • To assist in keeping the reception area clean and tidy at all times

Skills and Experience required:

  • A friendly and welcoming approach
  • High standards of dress and presentation
  • Ability to remain calm during difficult situations or in a very busy environment
  • Excellent interpersonal skills, including a pleasant telephone manner
  • Flexible and positive attitude to work
  • Warm and professional
  • A confident and effective communicator, who can demonstrate their ability to converse with a wide variety of guests and colleagues at all levels
  • Must be able to get to and from Resort World Birmingham with ease

What we can offer you:

  • 25% discounted dining at Genting restaurants
  • Generous Health Cash Plan- Level 1 is company funded
  • Various online discounts including dining, parking, travel, leisure, retail
  • Employee Assistance Programme; free 24 hour counselling service
  • Staff social fund + company funded events
  • Range of flexible benefits available
  • Career progression opportunities & full training and support
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