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Guest Service Assistant - Soho, London

Z Hotels
Soho, London
Closing date
29 Nov 2021

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Bar & Pub jobs, Bar and Floor Staff, Hotel jobs, Hotel Receptionist, Restaurant, Catering & Hospitality jobs, Waiter / Waitress
Job Type
Full Time, Part Time
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Guest Service Assistants - Soho, London

Two roles in One – working in our café and reception

#Variety #Buzz #Synergy = A happy team and guests

Gratitude – join our family and be rewarded

  • Actioned packed learning
  • Development opportunities (see success stories)
  • Dedicated wellbeing centre for all team members ‘’OaZis’’
  • Competitive salary: £23,000
  • Service charge paid to all our team members
  • Pension plan
  • Sport activities including football and softball
  • Monthly social events
  • Team building activities
  • 5.6 weeks holiday + extra as a loyalty bonus
  • Free eye test and discount toward the cost of the glasses
  • Life assurance
  • Discounts in all our café and restaurant
  • Discounted room rate
  • Refer a friend bonus
  • Wellbeing activities
  • Mentoring programme
  • Learning Sponsorship
  • Employee assistance programme
  • English lessons

Play to your strengths, Z Wishlist

  • Infectious smile 😊
  • Focus on the good
  • Share positive contagious energy
  • Know and live the magic of Z
  • Trust and be trusted
  • Be humble
  • Love for learning 

The Role

An exciting Guest Service Assistant role to assist in the smooth running of the hotel operation on a day-to-day basis; providing excellent guest service in all areas of the hotel.

Shift pattern: 5 out of 7 days per week/8.5-hour shifts, Early’s and late.

Skills & Experience

  • Previous experience in hospitality
  • Exceptional written and verbal communication skills
  • A positive, can-do approach
  • Team playing skills
  • Excellent customer service skills
  • The ability to work on their own initiative with minimum supervision

Our Guests’ Wish List:

  • Prompt, polite and personal recognition
  • Warm Welcome and efficient check-in
  • Quick and friendly check-out
  • A friendly and welcoming environment
  • High levels of guest service in all areas of the hotel
  • Clean and polished glassware, chinaware
  • Beautifully displayed breakfast and supper buffets

If your skills and attributes match those above and you are interested in joining the team at Z Hotels, please click Apply.

We thank you for your application and advise you due to the high volume of applications that we receive, if we have not contacted you within 14 days, your application has been unsuccessful on this occasion.

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK.  Document evidence of eligibility will be required from candidates as part of the recruitment process.

Z Hotels are an equal opportunities employer.

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