Head of Food & Beverage - Flookburgh, Cumbria
Lead and inspire the Food & Beverage teams across all the F&B outlets on park with the aim to maximise and grow F&B sales, profit, service & quality, guest satisfaction and team retention. By leading the Team Managers and their teams you will deliver a common purpose of creating F&B memories that last a lifetime for our guests and owners.
F&B Growth - To maximise team performance through leading and directing Team Managers and their teams including brands. Deliver Year on year Sales Growth and exceed budgeted profit. Drive Sales through outstanding delivery of food, drink and service. To actively control labour deployment and flex consistently across the area, ensure engagement with the tools available.
Safety - To safeguard the Haven brand and reputation of the business through the execution of all brand standards and maintain the quality in all aspects of the business. Conduct service audits to ensure brand standards are adhered to. Be accountable for Health & Safety standards, driving actions from audits, EHO or other governing body. Safeguard the restaurants against legal claims. Proactively manage Hygiene levels with the aim of achieving a 5 star hygiene rating within each venue. Ensure that all areas comply with all legal requirements and are safe and clean in line with standards and protocols
Coaching & Development - Coach, mentor and lead by example in the delivery of the day to day objectives including daily visits to each restaurant and bar. Communicate key messages to managers and teams. Ensure that personal objectives are set for Managers and Team and are aligned to the specified service and hospitality standards. Ensure all Managers and team complete Safe & Secure training.
Guests & Owners - Work collaboratively with Operational Excellence team to ensure that teams are focused on putting guest first. Build strong relationships with our owners and holidaymakers and continuously improve on feedback.
Costs - To maximise profit contribution through monitoring cost control and coaching managers to improve their ability to control costs and recognise where you can add most value in this area.
Requires High level of expertise in Food and Beverage operations
Requires expert understanding of related legislation
Strong management and leadership skills to lead broad teams
Confident decision maker
Can exercise sound judgement and manage conflicting priorities when under pressure
Have had previous responsibility for working with financial budgets
Has previously managed a profit centre with both revenue and expenses
The benefits of working with us :
Join us for the summer, with the potential to become permanent at the end of the year, we also have many permanent roles on offer too.
Competitive rates of pay
Accommodation available in many of our parks if you don't live locally
50% off food in our restaurants and take away every shift you work
Regular team incentives with great rewards
Opportunity to earn an attractive bonus when you refer a friend to join our great team
Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels
20% off in our shops and venues
Free use of Pool, Gyms and many other Leisure facilities
Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Fantastic discounts when making purchases from most major retailors and hundreds of discounts on everyday purchases
Team Member of the Month Awards
Instant Recognition schemes with great rewards through our busiest times
Long Service awards for permanent team members
Safeguarding is one of our business priorities. Our teams are committed to providing a safe and secure environment and promoting the welfare of children and young or vulnerable adults.