Kickstart Leisure Assistant - Village Hotels - Cardiff - Leisure / Spa

Employer
Village Hotels
Location
Cardiff
Salary
Minimum wage
Closing date
5 Dec 2021

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Sector
Sports jobs, Leisure Assistant
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KICKSTART ROLE - PLEASE ONLY APPLY TO THIS JOB IF YOU HAVE BEEN REFERRED BY A JOBCENTRE WORK COACH AND/OR YOU ARE ELIGIBLE FOR THE KICKSTART SCHEME.


Purpose of the Role:

  1. Your role is to deliver an outstanding guest experience to enjoy a great range of spotless public area facilities, to create a wow factor of cleanliness to ensure that guest expectations are exceeded. 

  2. You take pride in your work and we’ll love having you as part of the team.

  3. You achieve this by working with the Leisure Team and those around you in the delivery of great standards and a professional service. 

You will be responsible for: 

  • Presentation and standards - the public areas must always be maintained to the highest possible standards adhering to agreed brand guidelines. Operational standards to be the best they can possibly be regarding service, hygiene and health & safety. Eye for detail is your middle name

  • A Great Guest Experience – for those wanting a peaceful leisure break, business stay or attending a family event. You cater for all and ensure that our appearance standards are memorable as we build our reputation as ‘the place to be’.

  • Product knowledge –The Village is famous for its presentation and we know how much our guests value our standards.  Understand and deliver your routine and periodic cleaning in accordance with Company procedures and productivity requirements.
  • Communications – with your team on a daily basis and those working around you so that everyone knows what our offering is.  Show others a customer-focused no problem mentality, plus a bit more...

Key Accountabilities:

 

  • Results – achieve the best possible guest satisfaction /mystery guest scores in line with departmental targets.

  • Quality - of product and presentation within public areas & premises. Attention to detail. 

  • Great Service – Always looking to improve. Dealing with complaints/problems politely and positively, making every effort to resolve them. 

  • Statutory compliance including all Leisure related Health & Safety obligations and Operating requirements.

 

This list is not exhaustive and the company reserves the right to make reasonable changes to your role from time to time.

 

The company is committed to being an equal opportunities employer and to maintaining a working environment free from discrimination, victimisation, harassment and bullying, by signing this document you are agreeing to uphold the equality opportunities and dignity at work policy as outlined in our employee handbook. 

 
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