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Guest Service Assistant - London

Employer
The Standard London
Location
Central London
Salary
£22,500
Closing date
30 Nov 2021

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Sector
Financial & Support jobs, Administrator, Customer Service, Hotel jobs, Hotel Receptionist
Job Type
Full Time
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Guest Service Assistant - London

Do you have what it takes to be a Guest Service Assistant at The Standard

While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. ‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging. You’ll intrinsically understand the unique microcosm and the context of our venues and city you represent.

While prior experience in a similar role is always useful all are welcome at the Standard; you will have however an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to not only pre-empt needs but foresee desires. In addition to this you will also need….

  • A proven track record in a Guest Experience Agent, Bell or Door Assistant, Guest or Customer Relations role with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ or boutique hotel sector
  • In addition to those with experience, we are actively seeking candidates with a diverse range of lifestyle skills and welcome applications from those in the arts, music and entertainment industries
  • Be able to multi-task (offering a range of service from Bell & Luggage services to basic Concierge services)
  • Highly social, motivated and pro-active; acting with professionalism and positivity in all interactions
  • Prior experience using Opera, Delphi or Knowcross is advantageous however full training will be given
  • Highly organised with great attention to detail
  • Fluency in English is essential for this role, in addition to those speaking a second or third languages
  • A flexible approach to working hours with the ability to work shifts, including weekends and occasional late-night work

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.

 

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