Full Time / Part Time, Housekeeper, Hotel Indigo, Edinburgh

Flexible start, and finish times available. We can also support to accommodate flexible working around school runs.

Get in touch and let’s talk about the hours that suit you?

As a member of our housekeeping team, you will play an important role in creating a long-lasting impression and greatly influence the total guest experience. Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home.

If you like to provide incredible guest service with a friendly attitude, you’re ready to join our team.

What we offer you

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Use of worldwide IHG team member rates
• Amazing high street and lifestyle savings for you and your family
• Uniform
• 24/7 Employee Assistance Programme for you and your family

About us:

Hotel Indigo, Edinburgh is a unique and trendy hotel set in the thick of this vibrant city, a stone’s throw from Waverley train station. We also have great tram and bus links just a few steps from the hotel’s door. 

At this boutique, 4-star hotel the team are very passionate, enthusiastic, and very energetic!  The culture in the hotel is very important, and that is; trying to deliver the Hotel’s goals and objectives whilst at the same time creating a fun and great work/life balance for all!

Your role in our family:

As a Guest Service Assistant, key to your role:

• To ensure all rooms are turned around in an efficient manner.
• All rooms must be cleaned, sanitised and prepared in accordance with SHG and Brand guidelines
• Perform self-inspections of assigned rooms and areas to ensure standards are met
• Practice safe working conditions under Occupational Safety and Health Administration Guidelines. 
• Report any material discrepancies beyond the scope of the Housekeeping Department to the Housekeeping Manager or Maintenance Department.
• Support your line manager in ordering and maintaining linen stock.
• Always provide an efficient and friendly service to guests and striving to increase guest satisfaction and Trip Advisor scores and reviews.
• Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
• All complaints, comments, special requests, and other business to be recorded in the daily handover log.

What happens next

Does the Guest Service Assistant role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us talk more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.