The Rank Group has been entertaining Britain since 1937, from its origins in motion pictures to today's gaming-based venues and digital entertainment brands. If you're not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino.

We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive. We employ circa 8,000 people globally, with our UK office functions being located in Maidenhead (Head Office), Sheffield (Customer Solutions Hub), London (Digital) and a further office in Gibraltar, which is home to our existing Rank Digital function. We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering.

Rank Interactive are on a mission to create the leading UK multi-channel brands in the Bingo and Casino industry. We are passionate about our brands, products and players, we strive to deliver new and innovative products, campaigns and features that Excite and Entertain our players.

Our Gibraltar office is a small and friendly environment built around brilliant people that encourage one another to share their ideas with an open-door policy

The Commercial Executive is a perfect opportunity for someone who is wanting to get into a strategic customer operations role within the online gaming industry.

With responsibilities including performance analysis across all products and promotions on Rank websites, the Commercial Executive will build strong relationships with all key stakeholders to coordinate the execution of these day-to-day activities. From ideation workshops and briefing the creative teams, to QA and go live, the Commercial Executive will strive for nothing other than perfection on every launch.

Key Responsibilities

• Monitor player engagement through customer insights and data to have a clear understanding of our current website and product performance
• Use customer insights and data to drive and influence daily business decisions and/or proposals
• Work alongside the Commercial Manager, Campaigns and Omni/Marketing teams to define the monthly BAU promotions calendar
• Build strong working relationships with the operational teams to ensure efficient coordination is achieved to deliver upon promotional plans: briefs for copy and design teams, CRM planning, marketing supports, sign off and approvals, go live etc.
• Promotional performance analysis to identify what works best, for who and when
• Manage the display of promotional content throughout the website for the best user experience across desktop, mobile and our apps
• Assist the Commercial Manager in the management and day-to-day planning surrounding the high value player proposition
• Ensure that all activity delivered is consistent and follows the Brand and Best Practice guidelines set out by the Brands and ensure that all materials are fully compliant with all relevant legislation
• Work with bonus teams to ensure all prizes and bonuses are being fulfilled
• Understand the competition and make regular reports of improvement for our promotional activity

• Previous experience in gaming within customer services, VIP or promotions is preferred
• A keen interest and or knowledge in gaming products
• High level of attention to detail and highly accurate
• Strong communication skills (verbal, written and presentational); highly numerate
• Good IT skills including strong experience of MS Excel, Word and Outlook etc. and database packages
• Ability to develop strong working relationships with internal and 3rd party departments
• Highly detailed and organised - able to maintain/manage workloads effectively and not compromising on the quality of their work.
• Microsoft Excel trained to a high level

To find out more information, follow us over on LinkedIn!

Rank Group & Rank Interactive