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Front Office Reservationist / Receptionist - Ambleside

The Langdale Hotel & Spa
Ambleside, Cumbria
Closing date
8 Nov 2021

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Front Office Reservationist / Receptionist


The Langdale Estate is set in 35 acres of woodland & waterways in the heart of the Lake District.  The Estate comprises a 52-bedroom hotel, 16-bedroom boutique hotel, 100 timeshare units, Wainwrights Inn, Stove Restaurant and Bar and Brimstone Spa.


An opportunity has arisen for somebody to join our Gateway Guest Services team.  The Gateway Guest Services team look after hotel, spa, and timeshare guests from the moment they make a booking; either online, on the phone or in person, to their arrival on site, and then to the point when they are leaving us.  


The right person for this role will be organised and attentive with a keen eye for detail. They will have flair for customer service, and be naturally helpful, approachable, and reliable.  Excellent communication skills are required as is the confidence in explanations and upselling with regard to any query the guest may have.  


This role will involve:


  • Taking hotel, spa, timeshare and restaurant reservations
  • Welcoming and greeting guests to the Estate
  • Acting upon all requests that guests might have in an efficient and friendly manner.
  • Checking guests in and out

    This role is an integral part of the Gateway Guest Services team and requires a team player who has the initiative to provide support and assistant to guests where needed.  The position would suit either an experienced receptionist or reservationist.   This is a live-out position.


    Training will be provided, and opportunities to continue personal development will be available. 


    This is a live out role and ability to commute / relocate is necessary. 


    As Langdale Estate is an independent operator our teams thrive on the ability to work and find solutions in a creative way.  We recognise our responsibility to provide a sustainable destination for visitors, employees and the local community and encourage staff to operate in a way that compliments and enhances this ethos.  


    Note: All applicants much be eligible to live and work in the UK.  



    - Free membership to Langdale Leisure Club

    - Discounts in the Restaurants

    - Discounts throughout the Estate

    - Complimentary stay in the Langdale Hotel once a year

    - Monthly prize draw for staff nominated by guests

    - Monthly prize draw for staff nominated in ‘Langdale Superstar’ 

    - Monthly prize draw to stay in the Brimstone Hotel

    - Monthly prize draw for use of the Brimstone Spa Thermals

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