Club Head of Racquets - London

Virgin Active
Greater London, England
Closing date
31 Oct 2021

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Fitness jobs, Gym Manager
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Your Purpose…
 To inspire people to live an active life.
 To live and role-model our Values of Always learning, always improving; Inspiring People; Have fun; and Do the right thing; and to bring to life our People Promise of We are one team and want our people to always feel they can be themselves. We work hard and we dream big
 Recruit, develop, motivate, deploy and retain high performing team members
 Own all Racquets exercise experience delivery in club and ensuring engaging, commercially successful, world class racquets experience for all our members from juniors to adults
 Manage and support day-to-day operations of the Racquets team to exceed the expectations of members and guests
 Work closely with the Head of Exercise experience and Club Head of Family Activities to ensure the in club product offering is fully synchronized and deliver the ‘anytime, anywhere’.
 Work with the Head of Fitness, Head of Programming, Head of Family Experience on selected central strategy work
 To be accountable for the development and ongoing management of a comprehensive programme of group and individual tennis lessons for juniors and adults
 To be accountable for all related Racquet budgets and KPI’s
 To be accountable for all related Racquet court hire activities
 To be accountable for full compliancy of the Racquets programme
 To be responsible for the Safeguarding Children & Vulnerable Adults Policy for the club and ensure any concerns are reported correctly and through the correct channels

A day in the life (your duties and responsibilities)…
 Own all Racquets exercise experience delivery in club through junior and adult programme
 To manage the department ensuring departmental revenue, profit and other performance targets are consistently achieved while supporting the wider business aims of the club as a ‘Head of’ member of the club leadership team
 Stay abreast of the club’s sales figures on a daily basis. Ensure the net gain targets are achieved through working closely with the Head of Membership in supporting the sales process within the club.
 Implement and deliver club budgets.
 Ensure that relevant necessary accounting procedures are followed within the club.
 Ensure that relevant accounting information reaches the Finance Department by the agreed dates.
 Maintain a positive, productive working relationship with other team members, being proactive, using your own initiative and taking ownership of situations
 Deliver key in club and external Racquets events and experiences and work with club Product team on joint events
 Maintain a keen understanding of industry trends affecting the club and make appropriate recommendations regarding strategic and tactical approach

Work across club teams to drive powerful member experiences that are seamless both online and offline
 To deliver exceptional customer service and respond to member feedback within 48 hours
 To deliver exceptional Safety and pass audit criteria in your given areas
 To recruit the industries best Racquets coaches, to be people centric and support your team with continuous development through 1-2-1’s, PDPs and class assessments (feedback)
 Support club operations through Experience Leader responsibilities
 Work closely with the Head of Exercise Experience and Head of Family Activities on all aspects of product across the club, product and fitness on succession development and growing pipeline of talent internally
 Proactively take the lead on own professional development
 Follow the company Health and Safety policies and ensure necessary duties carried out
 Respond to emergency situations and injuries as appropriate

What success looks like! (KPI’s)
 # of workouts per week per member
 Racquets Junior Penetration Target 35%+
 Racquets Junior Occupancy 86%+
 Racquets Revenue and Margin
 CoS budget and payroll completion adherence
 Racquets Group Exercise Attendance
 Racquets Group Exercise Penetration
 UK Membership performance (net growth)
 Ensure Racquets achieves the minimum Health & Safety compliancy standards
 Ensure Racquets achieves Virgin Active Brand Standards & LTA Standards

Fit for Virgin Active? What we’re looking for…

 Level 4 Senior Club coach
We’d love you to have…
 Level 5 Master club coach qualification
 Experience in managing high performing commercially successful racquets programme which include both juniors and adults
 Experience of advanced people management skills and the ability to inspire and motivate a team to achieve challenging targets which includes the management of self-employed racquets coaches
 Experience in coaching and developing team members
 Experience in creating amazing member experiences

We can’t live without….
 Level 3 LTA Tennis Coach qualification
 Excellent tennis abilities and knowledge
 Ability to work across departments & teams
 Willingness to go the extra mile and have a “One Team” mind-set
 Ability to work to KPI's and achieve and exceed sales targets
 Ability to manage budgets and achieve associated performance targets
 Experience in data analysis and interpretation



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