To inspire people to live an active life.
To live and role-model our Values of Always learning, always improving; Inspiring People; Have fun; and Do the right thing; and to bring to life our People Promise of We are one team and want our people to always feel they can be themselves. We work hard and we dream big
Recruit, develop, motivate, deploy and retain high performing team members
Own all Racquets exercise experience delivery in club and ensuring engaging, commercially successful, world class racquets experience for all our members from juniors to adults
Manage and support day-to-day operations of the Racquets team to exceed the expectations of members and guests
Work closely with the Head of Exercise experience and Club Head of Family Activities to ensure the in club product offering is fully synchronized and deliver the ‘anytime, anywhere’.
Work with the Head of Fitness, Head of Programming, Head of Family Experience on selected central strategy work
To be accountable for the development and ongoing management of a comprehensive programme of group and individual tennis lessons for juniors and adults
To be accountable for all related Racquet budgets and KPI’s
To be accountable for all related Racquet court hire activities
To be accountable for full compliancy of the Racquets programme
To be responsible for the Safeguarding Children & Vulnerable Adults Policy for the club and ensure any concerns are reported correctly and through the correct channels
A day in the life (your duties and responsibilities)…
Own all Racquets exercise experience delivery in club through junior and adult programme
To manage the department ensuring departmental revenue, profit and other performance targets are consistently achieved while supporting the wider business aims of the club as a ‘Head of’ member of the club leadership team
Stay abreast of the club’s sales figures on a daily basis. Ensure the net gain targets are achieved through working closely with the Head of Membership in supporting the sales process within the club.
Implement and deliver club budgets.
Ensure that relevant necessary accounting procedures are followed within the club.
Ensure that relevant accounting information reaches the Finance Department by the agreed dates.
Maintain a positive, productive working relationship with other team members, being proactive, using your own initiative and taking ownership of situations
Deliver key in club and external Racquets events and experiences and work with club Product team on joint events
Maintain a keen understanding of industry trends affecting the club and make appropriate recommendations regarding strategic and tactical approach
Work across club teams to drive powerful member experiences that are seamless both online and offline
To deliver exceptional customer service and respond to member feedback within 48 hours
To deliver exceptional Safety and pass audit criteria in your given areas
To recruit the industries best Racquets coaches, to be people centric and support your team with continuous development through 1-2-1’s, PDPs and class assessments (feedback)
Support club operations through Experience Leader responsibilities
Work closely with the Head of Exercise Experience and Head of Family Activities on all aspects of product across the club, product and fitness on succession development and growing pipeline of talent internally
Proactively take the lead on own professional development
Follow the company Health and Safety policies and ensure necessary duties carried out
Respond to emergency situations and injuries as appropriate
What success looks like! (KPI’s)
# of workouts per week per member
Racquets Junior Penetration Target 35%+
Racquets Junior Occupancy 86%+
Racquets Revenue and Margin
CoS budget and payroll completion adherence
Racquets Group Exercise Attendance
Racquets Group Exercise Penetration
UK Membership performance (net growth)
Ensure Racquets achieves the minimum Health & Safety compliancy standards
Ensure Racquets achieves Virgin Active Brand Standards & LTA Standards
Fit for Virgin Active? What we’re looking for…
Level 4 Senior Club coach
We’d love you to have…
Level 5 Master club coach qualification
Experience in managing high performing commercially successful racquets programme which include both juniors and adults
Experience of advanced people management skills and the ability to inspire and motivate a team to achieve challenging targets which includes the management of self-employed racquets coaches
Experience in coaching and developing team members
Experience in creating amazing member experiences
We can’t live without….
Level 3 LTA Tennis Coach qualification
Excellent tennis abilities and knowledge
Ability to work across departments & teams
Willingness to go the extra mile and have a “One Team” mind-set
Ability to work to KPI's and achieve and exceed sales targets
Ability to manage budgets and achieve associated performance targets
Experience in data analysis and interpretation