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Head Waiter - Live In Available - Grantley Hall

Grantley Hall
Ripon, North Yorkshire
Closing date
15 Oct 2021

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Bar & Pub jobs, Floor Supervisor, Restaurant, Catering & Hospitality jobs, Chef de Rang, Head Waiter
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Job Details

Head Waiter - Live In Available - Grantley Hall

Tips typically over £200 per month (£2,400 per year)

We are currently looking for a Head Waiter to join our Fletchers Restaurant & Norton Terrace at Grantley Hall. As a Head Waiter you will be responsible for coordinating, planning, and participating in all restaurant activities to ensure a highly efficient and professional service delivery to our guest standards.

Background of a high volume, luxury restaurant and bar experience.

Key Responsibilities

  • Working alongside the Restaurant Manager and Assistant Manager to run the shifts.
  • Meeting and greeting customers, organising table reservations.
  • To deal responsibly with payment transactions and maintain strict control of the bills.
  • To lead, manage and inspire junior staff to deliver outstanding customer service.
  • To work closely with the Management team and take their guidance to achieve high quality service standards as described in our Service Operating Procedures.
  • Ensure each customer receives impeccable service.
  • To take the take ownership of your section.
  • Taking customers food orders.
  • Delegating tasks and checking their execution.
  • Supervise the set up and breakdown of the restaurant.
  • Undertake monthly stock takes and overseeing and ordering of stock.
  • Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.

Key Skills, Qualities & Experience

  • Team player. 
  • Previous experience in a fine dining restaurant.
  • Be passionate about delivering the highest levels of service to our guest in an engaging way.
  • Personality combined with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues. 
  • Good written and oral communication skills.
  • Enthusiastic, quick thinking and welcoming personality.
  • Good business awareness for achieving successful performance.
  • Have an eye for sales and help develop the business.
  • A Great knowledge of food and wine.
  • The ability to mentor and supervises a junior staff.
  • Outstanding personal presentation and grooming.
  • Excellent attention to detail in all aspects of the role.
  • PC Literate, understanding of Microsoft outlook, Excel and Word.

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant cosmopolitan style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

Magical | Respectful | Innovative | Passionate | Consistent


  • Live in Accommodation available
  • 31 days annual leave (including bank holidays) increasing with service,
  • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
  • Increased maternity and paternity leave with length of service.
  • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
  • Pension - Eligible team members will benefit from a NEST pension scheme.
  • 24/7 team assistant line.
  • Complimentary nutritious meal when on duty.
  • Team Member of the Month Awards.
  • Refer a Friend Award.
  • All team members will be issued with a bespoke Grantley Hall uniform

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.



Nestled in the picturesque Yorkshire Dales between Ripon and Harrogate, and only a stone’s throw away from the World Heritage Site of Fountains Abbey, you will find the enchanting retreat that is Grantley Hall. The Grade II* listed mansion house is currently benefitting from a multi-million pound makeover creating a stunning, five star, luxury country house hotel and spa, combined with an extensive range of exquisite restaurants and bars and introducing an ELITE performance centre which will offer an unrivalled range of facilities and equipment across the United Kingdom.

The restoration of Grantley Hall will restore the main house back to its original 17th Century glory alongside two new buildings which will offer modern and stylish accommodation and public areas. The hotel will offer 47 opulent rooms and suites, four exquisite restaurants – ranging from signature fine dining to elaborate Pan-Asian cuisine and three sophisticated bars, including a late-night champagne and cocktail bar with live entertainment. A private events suite is also being created which will offer a fabulous venue for weddings and corporate events.

The private grounds will offer a magical setting for all guests; from the landscaped formal gardens with its’ bespoke sculptures and water features to the English Heritage listed Japanese Garden, there are quiet spaces and far reaching views for all to enjoy.

The quality of the hotel will be matched only by the service levels which will inspire and delight at every touch. We look forward to welcoming our guests and friends to enjoy the Grantley Hall Experience.

For more information please visit our website or visit our Facebook page


Find Us
Grantley Hall Grantley
North Yorkshire
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