Job Title: Assistant Manager
Reports To: General Manager
As an assistant manager at Ole & Steen you are responsible for supporting the General Manager in the day to day management of the business, executing all financial and food safety obligations to the highest standard. Leading by example at all times displaying exceptional hospitality and service along with enthusiasm and professionalism, in order to drive repeat business, success and brand loyalty
You will perform the duties of the role with our Brand Purpose and Values at the forefront of actions, behaviours and approach. Our brand purpose is ‘Reconnecting us all with the goodness of real food.’
Reconnecting: We do more than just make food, we build relationships.
Us All: On your side, like minded and inclusive
Goodness: The benefit of a balanced life and diet.
Real Food: Best Recipes, best ingredients, best processes
We love what we do and who we surround ourselves with. This includes the people we work with, the sites we choose to open and the products we choose to serve
What you give is what you get and every act has consequence. This can be as simple as how you treat the people around you and your physical surroundings – respect given is respect gained.
The right to learn:
It is alright to experiment, as long as we learn from our failures as well as our successes. We are always looking to improve and try new things, regardless of outcome we can all learn something valuable.
Run the shift in the absence of a senior manager
Follow all opening and closing procedures including cleaning recorded as per company’s requirements and brand standards.
To provide a clear handover during shift changes and ensure each shift is reviewed, handovers/briefings are carried out and action points are recorded and achieved
Agree and help to implement actions from both verbal and written feedback promptly and efficiently to continuously improve the guest experience
Demonstrate a high standard of bakery and personal presentation, ensuring good personal hygiene and uniform standards of self and team
Contribute to weekly and/or monthly structured meetings with the management team to review progress and set weekly objectives/targets, sharing information, training and recognition.
Work closely with your management team to ensure that the teams fully understand each other’s roles and responsibilities and work as one team to deliver the best experience to our guests.
Be sufficiently competent in any team members role so that you can help or advise when needed
Have in depth knowledge of our food specifications, share that knowledge. Ensure that all dishes served to our guests adhere to them at all times.
Driving the achievement of sales and other KPI’s as set by your General Manager and in-line with any marketing campaigns or promotional offers.
Incentivise your team to help you deliver your goals and drive sales performance in your business
Review and communicate financial information to assist in proactive and timely decision making
Control costs without compromising standards and customer experience
Cash up and float tills as required and ensure that the team adhere to correct till and cash handling policy. Ensure all other administration and paperwork is completed accurately, on time and in line with company’s requirements and audits.
Safety & Compliance:
To comply with all legislative and Company Food Hygiene and Health & Safety requirements and helps to promote a positive safety culture throughout the business
Achieve EHO and company’s auditing standards.
Be aware and seek to grow your knowledge in all legislative and company standards, policies and procedures such as Employment Law, Licensing Laws, financial management, security procures and others.
Work closely with your GM and your Management team, fully understand and support each other.
To act as a role model for staff, reflecting its unique culture and belief in excellent standards at all times
To ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work
Always resolve conflicts and concerns raised by your team promptly and effectively in line with company policies and procedures, seek help and advice from your General Manager & keep them informed
Promptly recognise and reward individual and team achievements. Communicate and implement all company reward and recognition initiatives. Give constructive feedback and share your ideas to ensure that we have rewards which are valued by our teams.
To support the recruitment and selection employees to the agreed staffing levels and develop the team to focus on guest experience and exceptional standards to maximise performance and reduce labour turnover
Support the delivery of all key training with the General Manager; identifying training needs and capability gaps within the team.
Know when it's time to have fun and it's time to roll your sleeves up and get stuck in
Bring energy & positivity into your bakery every day
Understand your own strengths, and opportunities for development
Give regular feedback to your team and invite regular feedback from them
Benefits at working with Ole and Steen
· 50% discount at any Ole&Steen location
· Free meal whilst working
· Uniforms provided
· 28 days holidays
· Full time or part time hours – permanent or temporary contracts
· Learn new skills and grow with us – endless possible promotions
· 13 locations and growing