Groom Room Salon Assistant (Front of House)- Bolton Horwich
Groom Room Salon Assistant - (Front of House) This is a fantastic opportunity to come and work for a company voted in the top 10 Great Places to Work (Best Large Workplaces) awards 2018. We have over 450 stores and over 310 Groom Rooms and are the UK's number one pet retailer. With us you can have the opportunity to develop into a range of specialisms such as the Groom Room, Vets4Pets and even our Support Offices. Our diversity and inclusion vision is that everyone is welcome and feels part of our group. If you think you’re a good match to what we are looking for, and you share our belief that together ‘we’re better with pets’, we’d like to hear from you, whatever your background or circumstances. You are at the heart of our Salons and will ensure our customers have a great experience that sets us apart and drives customer loyalty for our great brands. Our business is fast-paced, innovative and fun; and it's our people that make the difference. Our Salon Colleagues are critical to the success of our business and are responsible for exceeding our customer’s expectations on a daily basis; whilst also ensuring the highest standard of pet care, brilliant operational standards and building strong relationships with our customers and colleagues. We will give you the training, skills and knowledge to enable you to provide our customers with service that reflects our goals of being the ‘Best Pet Care Business in the World’. We offer in-house training courses which are designed to enhance your career, capturing your love of dogs, customers and communication skills to ensure you can do your best work, whilst making a difference to our nation of pets and their owners Reporting into the Salon Manager, your responsibilities will be as follows; The role; As a Salon Support Colleague, you will be responsible for all aspects of delivering a world class booking, check-in and contact experience for customers looking to use our groom room services You will exceed our customers' expectations by delivering Pawsitively Outrageous Service within the salon. Your excellent communication skills will be fully utilised as you will be dealing with customers and their pets on a daily basis. You will assist in ensuring excellent salon presentation is maintained and high standards are kept through cleanliness, safety and good standards of housekeeping. Our salons offer a great service every day of the week and so you will work 24 hours, across the week, with 1 weekend day required weekly About you; You'll have experience of working within an admin/customer environment, and ideally, you'll have experience in a similar, fast-paced environment where you've taken a hands-on approach. You'll have a proven track record of delivering high standards! You'll be a people person, have a real passion for pets as well as being a great team player. You'll be hungry to be part of a successful salon and you'll be proactive in your approach. What will you be doing?: Communicating with customers, face to face or via telephone Booking appointments and taking payments Discussing available products and services with customers Driving customer visits through socials and telephone Supporting with the day to day running of the salon and process’ inc cleaning, organising, promotion execution Engaging customers and their pets visiting the salon and store In return for your hard work and dedication we will reward you with competitive pay that grows as you learn, a paid day off for your birthday (on top of your annual holiday allowance), a competitive pension scheme, discount across our group companies and a sizeable offering of discounts in other businesses too! To apply, please click the link below. Please note that we reserve the right to close the vacancy prior to the application deadline/closing date once a sufficient number of applications have been received.