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Deputy Head of Food​ & Beverage - Colchester, Essex

Employer
Stoke by Nayland Hotel, Golf and Spa
Location
Colchester, Essex
Salary
£25,000.00-£28,000.00 per year
Closing date
29 Sep 2021

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Sector
Hotel jobs, Hotel Management, Restaurant, Catering & Hospitality jobs, Restaurant and Bars Manager, Commercial Leisure, Attractions & Entertainment jobs, Food & Beverage Manager
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Deputy Head of Food​ & Beverage - Colchester, Essex

Stoke by Nayland Resort has been newly refurbished. We have an exciting opportunity for an enthusiastic Deputy Head of Food and Beverage to join our team.

Set within the Dedham Vale area, on the Essex and Suffolk Border. This vibrant restaurant transforms from a relaxing afternoon tea to a bustling evening venue for our hotel guests and diners from the local area.

Reporting to the Head of Food and Beverage and working with a great team of staff, the ideal candidate will be a hands-on, energetic manager, who will lead our team by example. The successful candidate will be driven by providing a quality service and have new ideas on how to develop and drive the team and its service.

You will have experience of managing a busy dining operation to high standards, maintaining a professional and positive rapport with our guests. As well as these attributes you will also be organised, delegating and managing the team in a calm and supportive manner to ensure you achieve the best from them.

This is the perfect opportunity for a driven individual with new ideas and a willingness to improve and adapt both professionally and personally.

Responsible for Delivering

Sales

  • To ensure operation budgets are met and improve sales through guest journey.

Profit

  • Achieve set operational budgets.

Customer Satisfaction

  • Retain customers through providing effective customer service.

Team

  • Train and support relevant staff members.

Legislation

  • Adhere to all relevant legislation and regulations relating to the Hotel.

Key Tasks

Sales

  • Achieve budget
  • Communicate with customers throughout Guest Journey to drive sales of facilities.
  • Build and maintain positive client/customer relationships.
  • Train staff to drive sales through upselling and cross selling.

Profit

  • Plan and forecast for daily business operations to ensure appropriate resources are used effectively.
  • Keep good check on maintenance needs throughout the Food and Beverage areas to ensure maintenance resources used effectively, liaising with Maintenance Managers.
  • Maximise profit and sales through effective relationship building with customers throughout hotel and Lodges.
  • Maximise profit and sales through effective relationship building with suppliers
  • To ensure all rostering is appropriate to the business needs whilst delivering the budgeted payroll percentage.
  • Flex staff during service to maximise costs and cross training.
  • To control expenditure is in line with budget or agreed revenue ratios.
  • Ensure you and your staff are aware of the products and services that deliver the highest profitability
  • Supervise & monitor the KPI’s for the Food & Beverage Department.
  • Communicate these KPI’s with team members to ensure a sales driven culture
  • Control all wastage to a minimum with agreed systems with both kitchen and FOH teams.

Customer Satisfaction

  • Ensure customer satisfaction through effective complaints resolution.
  • Attend all relevant meetings to ensure customer concerns and complaints are dealt with effectively.
  • Meet relevant KPI targets.
  • Keep building presentation in good condition.
  • Proactively looking for improvements and improved Guest Journey.
  • To continuously be aware of industry trends to ensure we are always offering relevant services and products that are guests want.

Team

  • Report to and support executive and Management teams.
  • Support team effectively in all areas of responsibility.
  • Support Head of F&B to deliver all staff training.
  • Support Head of F&B in recruitment and onboarding process.
  • Support Head of F&B to deliver performance reviews for all F&B staff.
  • Monitor team targets where applicable.
  • Attend related operational meetings to support day to day running of the F&B Department.
  • Support positive working environment, ensuring effective communication between teams.
  • Continuously promote a healthy working relationship between FOH and BOH

Legislation

  • Uphold and enforce company policy and procedure.
  • Environmental Health.
  • Liaise with Health and Safety Manager.
  • Health and Safety
  • GDPR
  • COVID-19
  • Manual Handling
  • Any other relevant legislation relating to your role.

SbN Staff Benefits

• Friendly and fun environment to work in.
• Employee discount on hotel stays.
• Discounts on golf membership.
• Discounted rates on Gym membership.

Due to our location, having your own transport is essential.

 

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