We are looking for a fun, caring, and passionate individual to assist the hotel in the welcoming of its guests from check in, all the way to check out

This role is key in delivering the 'wow' factor to our guests as and when they interact with you on the Reception desk, as well as dealing with queries over the phone

This role can be fast paced at peak times, working with another colleague on the desk at the same time, or sometimes solo work depending on the level of business

You will be fully trained and welcomed to the hotel, and supported throughout your journey, with rewarding development on offer during your journey and training plan

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Use of worldwide IHG team member rates
• Amazing high street and lifestyle savings for you and your family
• Uniform
• 24/7 Employee Assistance Programme for you and your family

Hotel Indigo, Edinburgh is a unique and trendy hotel set in the thick of this vibrant city, a stone’s throw from Waverley train station. We also have great tram and bus links just a few steps from the hotel’s door. 

At this boutique, 4-star hotel the team are very passionate, enthusiastic, and very energetic!  The culture in the hotel is very important, and that is; trying to deliver the Hotel’s goals and objectives whilst at the same time creating a fun and great work/life balance for all!

Within Guest Service Assistant, key to your role:

• Within Guest Service Assistant, key to your role is:

  • To operate the hotel reception during your shifts
  • Attend to guests needs and queries
  • Follow Brand standards and procedures
  • Deliver the best customer service, with a 'can do ' attitude
  • Accurately process and communicate to guests via email and external websites
  • To clearly communicate with other departments to ensure minimal impact on guest service
  • To promote Brand Loyalty and encourage guests to sign up to the loyalty program
  • To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures

Does the Guest Service Assistant role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.