E - Hemel Support Centre

We have an exciting opportunity for someone with a proven track record in all aspects of e-commerce and website management to join the Marketing team as an E-commerce Manager. Reporting to the Head of Marketing, it is essential that you are used to working in a fast-paced e-commerce environment which will allow you to continue to drive the business forward at a rapid rate. The ability to influence and engage at all levels will be key to your success.

 What's in store?

• The E-commerce Manager will support the development and implementation of the digital acquisition and retention strategies for the company and will be our digital customer champion
• Implement data analysis and e-commerce best practice to drive engagement rates, conversion and revenue contribution
• Deliver monthly reporting and data analysis, identifying trends, learnings and ongoing recommendations to improve e-commerce and website performance
• Improve the end-to-end customer journey online, through UX, A/B testing, merchandising, marketing automation and personalisation of website and paid digital advertising channels
• Working alongside our IT team and agencies to build new websites and booking engines and improve conversion rates through continual optimisation of the customer journey utilising customer insights, CDP functionality and analytics
• Utilise a range of acquisition techniques including SEO and partnerships
• Develop and implement the SEO strategy, ensuring SEO best-practise, identifying new content and implementing technical fixes where necessary
• Keep local listing sites updated to ensure best practice for search engines and directory sites
• Support the implementation and development of performance media automation
• Manage the content and merchandising on the website in the CMS to keep it current, compliant, and refreshed on an ongoing basis, ensuring an accurate representation of the brand and individual centres, and optimising for best practice and performance
• Generate new ideas and create fresh engaging content across a variety of digital channels including but not limited to, consumer websites and listings sites
• Support the CRM Manager and wider Marketing department with improving marketing attribution
• Support centre teams and regional managers with their understanding of marketing processes and any specific e-commerce requests
• Liaise with other members of the Marketing team to coordinate activity and deliver integrated campaigns in line with the national retail calendar
• Review new technologies and keep the company at the forefront of the digital space
• Agency management
• Line management for the Digital Executive.

The perks?

Along with a competitive salary and bonus scheme up to 10%, you can expect:

• Free Bowling!
• Team Member Discount Card - 30% off Food & Drink!
• 20 days’ holiday + 8 Statutory Bank Holidays (increases with length of service)
• Contributory Pension Scheme
• Healthcare Cash Plan

The position is primarily based just outside North London in Hemel Hempstead and will involve some travel.

What's next?

Don’t miss out on the opportunity to be a part of this exciting journey. Apply now!