Kitchen Team Member - Tottenham Court Walk

JOB DESCRIPTION

• Ensuring that the food delivered from the central kitchen is correctly stored, reheated and served in an appetising way.
• Ensuring that salads, muffins and other food made in house is made to a high standard and delivered on time.
• Following the company’s and health and hygiene standards.
• Ensuring that you serving customers and delivering excellent customer service when required.
• Achieving departmental targets and objectives.
• Completing paperwork as required.
• Kitchen cleaning, food preparation and receiving/storing deliveries.

Responsible to:            Store Manager and Company Executive Chef

Physical Requirements for the role

• Ability to undertake shift work across all days of the week and weekends.
• Ability to lift large gastronomes of food into and out of the oven.
• Ability to stand for long periods (around 8 hours per day with a half hour break).
• Ability to stand in one place, chopping at the bench for long periods.
• Ability to stretch, lift and bend freely.
• Ability to prioritise, multi-task. 
• Ability to positively interact with our customers, serve them and support members of the FTG team when required e.g. making coffee, juice and serving food.
• Operating machinery (ovens etc).

Our key practices at this level are Product Knowledge, Customer Service, Team Work and Perfectly Done.

Principal Accountabilities

Operations

• Ensure that food is prepared and ready for service.
• To ensure the smooth running of the department in terms of operations and following procedures.
• To ensure the quality, quantity, appearance and taste of the food leaving the kitchen is to a high standard.
• To ensure that the section is fully stocked and everything is in place is prepared.
• Ensure food ordering is completed to deadline.
• Ensure wastage is minimised.
• Liaise with the Store Manager and the FTG Manager to ensure that the food offer is running smoothly and receive daily feedback on this.
• Ensuring that there is a clear handover at the end of each shift.

Customer Service 

• Know and demonstrate by example Planet Organic’s customer service.
• Make customers a priority.
• Greet and engage all customers.
• Make recommendations about additional items to customers.
• Make every customer experience fun, educational and rewarding. 
• Work and demostrates a sense of urgency.

People, Training & Development

• Demonstrate a flexible approach to teamwork, and a        willingness to learn.
• Be responsible for one’s own training and development.
• Attend/complete training as necessary.

Stock Management

• Assist FTG Manager with  all food ordering.
• Monitor and minimise wastage.
• Ensure that food from the kitchen is ready in time for service, liaise with the FTG department to ensure FTG service standards.
• Be aware of stock levels i.e. food and kitchen supplies.
• Assist with stock takes: ensure stock takes are completed and recorded according to company procedures.

Systems & Procedures

• Follow correct opening and closing procedures.
• Operate equipment correctly and safely.
• Follow Planet Organic recipes. 
• Ensure all HACCP, Health & Safety and Soil Association procedures are adhered to and properly recorded; this includes temperature checks, cleanliness, and hygiene.
• Maintain high standards of cleanlines.
• Record all production required. 

Additional Duties

• Any other additional tasks that may be required