Ultimate Leaders Graduate Programme - Rooms Division - Ascot

Position Overview

As a graduate joining our Ultimate Leaders Programme at Dorchester Collection we can support your development to become a highly skilled supervisor and assistant managers, ensuring you have the talent to lead and motivate a team to deliver the ultimate guest experience

Essential Functions & Physical Requirements

• To gain a hands on learning experience by carrying out operational roles within Rooms Division
• To implement, monitor and improve service and performance standards and systems to provide a seamless guest experience and maximise business potential
• To gain an in-depth understanding and knowledge of the Housekeeping operational areas by carrying out the duties of the respective roles
• To gain an in-depth understanding and knowledge of the Guest Services department by carrying out the duties of the respective roles within the function
• Exceed our guests' expectations by providing discreet and personalised service
• Taking on projects and extra responsibilities in line with the Graduate programme

Qualifications and Desirables

• Educated to Hotel diploma or equivalent level
• Previous 5 star hotel experience would be an advantage
• Passionate about service
• Driven to deliver results
• Excellent level of English language
• Able to handle challenging situations
• Innovative and creative seeking to improve themselves and service for our guests

Benefit Package

• Very generous Employee Introductory Scheme offered
• Team members' awards and incentives schemes
• Contributory pension scheme entitlement from date of commencement
• Life assurance cover for all team members
• Online benefits & discounts platform
• Uniform laundered complimentary
• Complimentary meals whilst on duty at our team members' restaurants
• Cycle to work scheme
• Occupational Health, including subsidised massage treatments and health clinics
• Complimentary Eye Test for VDU users
• Social calendar of events for staff including our summer party, winter ball and regular pub quizzes!