Sales Manager - Woking, Surrey

Sales Manager - Woking, Surrey

RESPONSIBLE FOR:

•  Achieving monthly and annual sales targets for Membership, Health & Fitness, Functions and Group Golf.
•  Managing the team of sales advisors to achieve the required KPI’s and results.
• Inducting, training and providing continual development for each sales advisor.
• Conducting monthly observational feedback using the telephone and tour assessments with each advisor.
• The recruitment of sales advisors in conjunction with General Manager and Regional Sales Manager. 

DAILY TASKS INCLUDE:

• Handling Telephone enquiries following the company standard by fulfilling the criteria set out on the Telephone Enquiry Assessment Forms. 
• Touring prospective members around the course/club following the company standard by fulfilling the criteria set out on the Tour Assessment Forms. 
• Responding to Web Enquiries within one hour by telephone where possible. 
• Processing prospect information accurately onto the prospect system and following up all enquiries by setting actions on the prospect system accordingly.
• Processing new memberships, events and group golf bookings onto the system accurately and correctly.
• Setting, reviewing and managing daily KPI’s. 
• Planning and delivering effective lead generation to produce desired results

RESPONSIBILITIES:

• Knowing the product, and that of our competitors. 
• Ensuring that all sales procedures are being correctly implemented and used to generate new leads and convert enquiries to business. 
• Being self-sufficient on lead generation, through effective follow up calls, initiating referrals, outreaching and any other means as appropriate. 
• Own conversion rate in line with the company expectations.
• Attending Sales Meetings when appropriate.
• Meeting deadlines.
• Being fully conversant with the Club’s Health and Safety policy and emergency procedures for fire and accident, reporting any accidents in the prescribed manner. 

OUR VALUES:

We expect all our staff to strive to:

• Maintain open and honest communication with our customers, both internal and external, at all times.
• Create and have a positive impact on our local community.  Supporting regular neighbourhood events and working closely with society.
• Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.
• Support each other in everything we do, recognised and develop each individual’s potential.
• Take complete ownership of their own actions and have pride in what they do.
• Deliver to our customer’s consistent high levels of service, quality and value in everything we do
• Look for alternatives to what we do seeking out and exploiting natural resources.