Front of House Manager – Chiswick

​Front of House Manager – Chiswick

• Permanent full-time (40 hours per week)
• Location: Chiswick
• Expected start date: mid-September 2021

We’re looking for a Front of House Manager to join our team at our Chiswick studio.

Ten Health and Fitness is the home of Dynamic Reformer Pilates and a leading boutique fitness operator. We are renowned for the quality and expertise of our teams and the end-to-end health and fitness service and facilities that we provide for our clients. Our 10 London Studios are large, light and welcoming, with a maximum of ten people in a class. We’re 6-time winners of the Tatler Gym Awards.

About the role:

The Front of House Manager is Ten’s brand ambassador who drives the culture and the company values in the studio. Through their interpersonal and leadership skills, the successful candidate will deliver premium customer service experiences, as well as motivate and develop their team to do the same.

This person is pro-active and uses their initiative to drive the business forward in terms of coming up with new strategies of engaging and retaining existing clients and building relationships with businesses in the Chiswick area. 

What you’ll do: 

• Drive revenue by creating business opportunities, corporate relationships and hitting income targets. 
• Deliver on KPI´s like retail sales, block sales and brand standards. 
• Provide fast, courteous and efficient responses to all customers enquiries. 
• Design and promote activities to meet customer demand (i.e. outreach, network and organise events). 
• Recruit, train and supervise staff. 
• Oversee the smooth running of the studio (i.e. rota management, payroll, end of month reporting, monitoring class numbers, overseeing the class timetable). 
• Cash handling and banking. 
• All general administration duties such as stock control, equipment inventory, maintaining checklists, checking course booking forms etc. 
• Ensure all health and safety duties are carried out in accordance with the procedures in place at the studio. 
• Responsible for studio standards and reporting on maintenance. 

What you bring: 

• 2 years’ experience managing a Front of House team 
• 2 years’ experience in Corporate Sales  
• Experience in networking and organising events 
• Love interaction with clients and building relationships 
• Engage team to follow/reach business goals 
• Demonstrate strong communication and excellent customer service skills  
• Interest in Wellness, Pilates and our #MoveBetter philosophy 

What could Ten Health & Fitness offer you? 

• Extra annual leave for each year of service
• Free Pilates classes and discounted Physio & Massage sessions
• Cycle to Work scheme

Please send your CV highlighting your education, experience and skills by clicking on "Apply Now"!