Sales & Member Experience Manager - Chertsey, Surrey

Sales & Member Experience Manager - Chertsey, Surrey

About Us

The River Bourne Club is a friendly and service orientated health club creating a sense of well-being for our members. It’s an environment where members can deposit their stresses and strains and leave the health club feeling invigorated and energised.

It’s a fun and supportive environment in the club, where we really recognise the importance of all individuals in contributing to the success of our team. We take time to work with each other’s strengths to deliver the best possible service to our members. Our ethos of C.A.R.E (Courtesy, Awareness, Respect and Empowerment) is not just reserved for our members but pervades all areas of the business.

To be successful in this role, you will need to:

• Be a target driven and supportive sales manager who cares about our members goals.
• Demonstrate an effective sales process from start to finish
• Effectively manage a prospect database
• Identify and lead outreach opportunities with local businesses and in the wider community.
• Train and develop our front of house team and duty managers in best sales processes to cover when you are not.
• Work with the reception manager to drive the front of house team to achieve the targets.
• Deliver exceptional customer service and lead by example in everything you do
• Be committed to resolving member administration issues in a positive manner exceeding customer expectations.
• Ensure that club revenue is maximised through your accurate administration processes.
• Understand fully all our products on offer from memberships, swimming lessons, classes, personal training to maximise revenue and customer understanding.
• Demonstrate professional, efficient and high quality service standards both on the telephone and face to face with existing and prospective members.
• You will be committed to your ongoing development.
• Create and maintain a friendly and enjoyable environment for both the members and team
• Look to engage with new and current members to help support them through our member journeys.
• Look at ways to develop better retention programmes in the club through collaboration with other departments.
• Reactivate members who have cancelled their membership to improve our retention.
• Cover the reception and admin managers if they are on annual leave/off duty or on sick leave.
• Act up as duty manager on certain days and in the absence of other senior team members. You will be expected to have one duty manager shift per week as a minimum.

We are looking for someone with the following skills and experience;

• Ideally have a minimum of 2 years sales management experience
• Experience of managing a team
• Experience of health club operations
• Experience in a customer service environment
• Experience using computer programmes, including Word, Outlook and Excel
• Be an enthusiastic and target driven individual
• Be passionate about service and supporting your team
• Be an excellent and effective communicator

Hours of Work

• 40 hours per week
• The days worked will vary depending on the needs of the business. Generally, they will be Monday to Friday with at least one weekend in 4.
• The role is shift work with some shifts being 10am to 6pm or 12pm to 8pm once again this will depend on appointments and planned activities.

About the benefits

• Competitive basic salary of £22k
• Excellent commission structure
• Complimentary membership for yourself and a partner/family member
• Free Parking
• Supportive environment with development opportunities