Guest Services Advisor - Skegness, Lincolnshire
As a Guest Services Advisor you will be responsible for all aspects of delivering a professional guest experience from the initial check-in to assisting with any queries throughout our guest's stay.
The purpose of the role:
Building strong relationships with our guests that will enable you to enhance a guest's holiday
The ability to show your commitment to helping others by demonstrating a sincere personality and excellent communication skills
Looking for ways to exceed guest expectations and always, without exception, be willing to go the extra mile
Dealing with guest enquiries and complaints face to face, over the telephone and visiting guests in their accommodation if required
Taking ownership of guest problems and resolving them to the guest's satisfaction
Supporting the on resort holiday sales team by making guests future holiday bookings
Completing all relevant administrative duties as required
The benefits of working with us:
Subsidised OFSTED Nursery facilities available on resortAccommodation available in many of our resorts if you don't live locally20% off food in our restaurants and take away.Subsidised food and drinks in our team diners.Regular team incentives with great rewards.Opportunity to earn up to 1,000 when you refer friends to join our great teamHolidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner HotelsUse of Pool and many other Leisure facilities.Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members.Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etcFantastic discounts when making purchases from most major retailers and hundreds of discounts on everyday purchasesTeam Member of the Month AwardsInstant Recognition schemes with great rewards through our busiest timesLong Service awards for permanent team members
We look forward to hearing from you if your skills match what we are looking for and you would love to be part of our team.