Spa Bistro Supervisor - Colchester, Essex

Employer
Stoke by Nayland Hotel, Golf and Spa
Location
Colchester, Essex
Salary
£8.91-£9.50 PER HOUR
Closing date
12 Oct 2021

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Sector
Restaurant, Catering & Hospitality jobs, F&B Manager, Sales & Marketing jobs, Sales Manager, Host/Hostess
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Job Details

Spa Bistro Supervisor - Colchester, Essex

Stoke by Nayland Hotel, Golf and Spa are looking for a Spa Bistro Supervisor to join their growing team at it’s Award Winning Resort.

Working as part of the Spa/Fitness team and reporting to the Spa Manager, the successful candidate will have good attention to detail and be committed to maintaining high standards

Responsible for Delivering

Sales

  • To Host the Bistro areas
  • Ensure all team members are fully trained to maximize all sales responsibilities and opportunities
  • Ensure sales team show rounds and appointments are recognised and serviced to the highest standards
  • Ensure all team members are fully aware of the departmental sales targets
  • Manage & review monthly action plan agreed with Head of Food & Beverage, based on lessons learned from the above analysis report

Profit

  • To ensure all rostering is appropriate to the business needs whilst delivering the budgeted payroll percentage.
  • Flex staff during service to maximise costs and cross-training.
  • To control expenditure is in line with budget or agreed revenue ratios.
  • Ensure you and your staff are aware of the products and services that deliver the highest profitability
  • Supervise & monitor the KPI’s for the Restaurant and Food & Beverage department and communicate them with team members

Customer Satisfaction

  • Ensure your team understands how your department is measured across all Guest Feedback processes.
  • Implement Standards of Performance for all areas of the department
  • To implement procedures to achieve maximum Guest Satisfaction results.
  • With your team, create a customer experience where the customer returns for a repeat visit, and recommends us to another potential customer/friend

Team

Whilst on duty to ensure that you are on the floor hosting and coordinating key service times and ensure this task is delegated and managed on your time off.

  • Carry out any checklists, communication and handovers.
  • Ensure daily communication with the kitchen and other areas.
  • To champion and manage the documented training & personnel programme via ‘Atlas / Citation’.
  • To ensure that your team understands how your department is measured across all Team targets
  • Ensure daily briefs are carried out to agreed standards.
  • Ensure that all agreed standards of staff and departmental presentation are adhered to at all times.
  • To implement procedures to achieve Team targets and performance results.
  • Adhere to the schedule for staff reviews and produce personal development plans for each team member.
  • Attend scheduled meetings and ensure effective communication throughout the Bistro

Legislation

  • You and your team must be aware and compliant with all applicable legislation, and to work within legal regulations and guidelines in your departments.
  • To maintain a minimum of 5 scores on the doors
  • To ensure all appropriate training for any legislation course for you and your staff is carried out on a timely basis.
  • To ensure safety records and checklist are completed and within pre-defined parameters.

SbN Staff Benefits

• Friendly and fun environment to work in.
• Employee discount on hotel stays.
• Discounts on golf membership.
• Discounted rates on Gym membership.

Due to our location, having your own transport is essential.

 

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