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Spa Bistro Supervisor - Colchester, Essex

Stoke by Nayland Hotel, Golf and Spa
Colchester, Essex
£8.91-£9.50 PER HOUR
Closing date
22 Sep 2021

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Restaurant, Catering & Hospitality jobs, F&B Manager, Sales & Marketing jobs, Sales Manager, Host/Hostess
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Spa Bistro Supervisor - Colchester, Essex

Stoke by Nayland Hotel, Golf and Spa are looking for a Spa Bistro Supervisor to join their growing team at it’s Award Winning Resort.

Working as part of the Spa/Fitness team and reporting to the Spa Manager, the successful candidate will have good attention to detail and be committed to maintaining high standards

Responsible for Delivering


  • To Host the Bistro areas
  • Ensure all team members are fully trained to maximize all sales responsibilities and opportunities
  • Ensure sales team show rounds and appointments are recognised and serviced to the highest standards
  • Ensure all team members are fully aware of the departmental sales targets
  • Manage & review monthly action plan agreed with Head of Food & Beverage, based on lessons learned from the above analysis report


  • To ensure all rostering is appropriate to the business needs whilst delivering the budgeted payroll percentage.
  • Flex staff during service to maximise costs and cross-training.
  • To control expenditure is in line with budget or agreed revenue ratios.
  • Ensure you and your staff are aware of the products and services that deliver the highest profitability
  • Supervise & monitor the KPI’s for the Restaurant and Food & Beverage department and communicate them with team members

Customer Satisfaction

  • Ensure your team understands how your department is measured across all Guest Feedback processes.
  • Implement Standards of Performance for all areas of the department
  • To implement procedures to achieve maximum Guest Satisfaction results.
  • With your team, create a customer experience where the customer returns for a repeat visit, and recommends us to another potential customer/friend


Whilst on duty to ensure that you are on the floor hosting and coordinating key service times and ensure this task is delegated and managed on your time off.

  • Carry out any checklists, communication and handovers.
  • Ensure daily communication with the kitchen and other areas.
  • To champion and manage the documented training & personnel programme via ‘Atlas / Citation’.
  • To ensure that your team understands how your department is measured across all Team targets
  • Ensure daily briefs are carried out to agreed standards.
  • Ensure that all agreed standards of staff and departmental presentation are adhered to at all times.
  • To implement procedures to achieve Team targets and performance results.
  • Adhere to the schedule for staff reviews and produce personal development plans for each team member.
  • Attend scheduled meetings and ensure effective communication throughout the Bistro


  • You and your team must be aware and compliant with all applicable legislation, and to work within legal regulations and guidelines in your departments.
  • To maintain a minimum of 5 scores on the doors
  • To ensure all appropriate training for any legislation course for you and your staff is carried out on a timely basis.
  • To ensure safety records and checklist are completed and within pre-defined parameters.

SbN Staff Benefits

• Friendly and fun environment to work in.
• Employee discount on hotel stays.
• Discounts on golf membership.
• Discounted rates on Gym membership.

Due to our location, having your own transport is essential.


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