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Client Services Administrator

Nuffield Health
England, London
£21000 - £22568 per annum + gym & healthcare
Closing date
28 Sep 2021
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Job Details

Client Services Administrator - Canary Wharf - Up to £22,568 depending on experience

We are looking for a Client Services Team member to work at one of our high profile sites in Canary Wharf. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member's journeys as your top priority, excellent customer service is essential in this role.

The Client Services team will deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus. You will support with queries relating to membership, physio, GP, health assessments and personal training and create a professional first impression.

This role will require you to work different shift patterns between 5:45am - 10pm

Responsibilities include:

  • Paying particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively.

  • Working as part of a team to ensure customer service levels exceed expectations.

  • Will form an integral part of the 'Customer Journey' and will strive to continually review and improve where possible.

  • Management of diaries and client appointments for all departments in the health club.

  • Strong communication skills with clients and employees both face to face, by telephone and written correspondence.

  • Ensuring the daily cashing up and balancing of tills is completed correctly.

  • Ensuring the reception area is neat and tidy at all times.

  • As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.

  • To complete monthly KPIs.

Skills/Experience required:

  • Experience in a customer service focused environment.

  • Outstanding communication and customer service skills.

  • Approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience.

  • A team player with exceptional planning and organization skills with the ability to multitask.

  • Excellent attention to detail.

  • Exceptional time-keeping.

  • Ability to work in a pressurised environment.

  • Flexible and 'can do' attitude.

  • Excellent customer service skills.

  • Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word

The Benefits

We want you to be the best you can be. We promise that we will support you with training opportunities, career development options and our unique health & wellbeing focused benefits package. This includes free membership across all of our Fitness & Wellbeing clubs, along with free private healthcare. Not only this but we also offer a range of lifestyle and financial wellbeing benefits.

Be your best and join us in building a healthier nation.

Salary - Up to £22,568 depending on experience
Closing date - 28/09/2021

Location - Canary Wharf

Hours - Full-time, 40 hours per week

Applications will be considered as they are received and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.


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Nuffield Health
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