Data Operations Manager - Maidenhead
Rank is a leading Gaming Operator, with a heavy reliance on it's Data Systems, providing insight & "Single View" of it's customers.
Data Operations lead will manage current data systems, currently includes RAP, MDM, Wherescape DWH, Power BI, and ongoing changes in this data systems, working with Data Team Leads to develop future systems and services.
Responsible for the management of the Data & MDM support team and the service transition process for data changes.
Responsible for Production Support Services for Power Bi & MDM, ensuring availability of the service meets the Business requirements, working with our Service Providers to deliver this service.
Ensure we are managing our Production services in line with best practice frameworks including ITIL, focusing on areas including Incident management, Release & Change management, Capacity & Problem Management also Continuous Service Improvement.
Other accountabilities include:
Data quality recommendation
Status report - based on demand
Change process documentation.
Previous experience in leading data systems support functions.
Experience of working in a large scale and / or complex environments, Including MDM, CRM & BI platforms.
Demonstrable experience working with offshore software development & support teams, defining processes and delivering on expectations.
Significant experience of working internal and external Stakeholders, managing backlogs to ensure a clear understanding or deliverables.
Demonstrable experience of working in agile environments.
Release management experience, with associated resource and release planning, proficient with managing complex interdependencies.
Examples of Responsibilities include:
Supporting existing data systems, including RAP, MDM, CRM, Azure EBI, WhereScape, Power BI.
Supporting ongoing changes in data systems
Defining release processes.
Data Quality recommendations, or process improvements.
Impact analysis of 3rd party release on Rank Data systems
Business user communication relating to data services.
Management of the change management process for production solutions.
Knowledge of the gaming industry is a nice to have.