Luggage Porter - The Langham, London

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Luggage Porter to join our talented Concierge Department team. In this role, we are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Luggage Porter, your key focus will be to:

• provide assistance with luggage delivery and collection for all arriving and departing guests
• ensure skilful and efficient rooming of arriving guests and a high level of service and assistance
• assist with the door opening duties on a rotating basis
• Greet / bid farewell guests sincerely at all times and assist with Lobby coverage
• report any suspicious person or luggage to the concierge desk
• assist with the delivery of all messages and mail as directed

Do you have? -

• excellent customer service skills
• problem solving skills and ability to make balanced decisions
• immaculate personal presentation
• pro-active behavior and ability to lead by example at all times
• a clean driving license