Desk Assistant/Luggage Porter - The Langham, London

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Desk Assistant/Luggage Porter to join our talented Concierge Department team. In this role, we are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Desk Assistant/Luggage Porter, your key focus will be to:

• prioritise Concierge desk assistance relating to all incoming and outgoing items for guests and Front office, including mail, faxes, parcels, franking and sorting mail, and loading bay deliveries etc
• providing support to Luggage Master outside with guest luggage delivery, collection and lobby presence
• ensure the Concierge desk is fully equipped with stationery items

Do you have? -

• knowledge of Central London
• solid understanding of excellent customer service
• confidence, professionalism and engaging personality
• good basic computer skills knowledge
• clear spoken English and good conversational skills
• basic numeracy skills
• a clean UK driving licence