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Kitchen Team Member - Tottenham Court Walk

Planet Organic
Tottenham Court Walk
Closing date
21 Sep 2021

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Chef jobs, Cook, Kitchen Porter, Kitchen Staff
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Job Details

Kitchen Team Member - Tottenham Court Walk


  • Ensuring that the food delivered from the central kitchen is correctly stored, reheated and served in an appetising way.
  • Ensuring that salads, muffins and other food made in house is made to a high standard and delivered on time.
  • Following the company’s and health and hygiene standards.
  • Ensuring that you serving customers and delivering excellent customer service when required.
  • Achieving departmental targets and objectives.
  • Completing paperwork as required.
  • Kitchen cleaning, food preparation and receiving/storing deliveries.

Responsible to:            Store Manager and Company Executive Chef

Physical Requirements for the role

  • Ability to undertake shift work across all days of the week and weekends.
  • Ability to lift large gastronomes of food into and out of the oven.
  • Ability to stand for long periods (around 8 hours per day with a half hour break).
  • Ability to stand in one place, chopping at the bench for long periods.
  • Ability to stretch, lift and bend freely.
  • Ability to prioritise, multi-task. 
  • Ability to positively interact with our customers, serve them and support members of the FTG team when required e.g. making coffee, juice and serving food.
  • Operating machinery (ovens etc).

Our key practices at this level are Product Knowledge, Customer Service, Team Work and Perfectly Done.

Principal Accountabilities


  • Ensure that food is prepared and ready for service.
  • To ensure the smooth running of the department in terms of operations and following procedures.
  • To ensure the quality, quantity, appearance and taste of the food leaving the kitchen is to a high standard.
  • To ensure that the section is fully stocked and everything is in place is prepared.
  • Ensure food ordering is completed to deadline.
  • Ensure wastage is minimised.
  • Liaise with the Store Manager and the FTG Manager to ensure that the food offer is running smoothly and receive daily feedback on this.
  • Ensuring that there is a clear handover at the end of each shift.

Customer Service 

  • Know and demonstrate by example Planet Organic’s customer service.
  • Make customers a priority.
  • Greet and engage all customers.
  • Make recommendations about additional items to customers.
  • Make every customer experience fun, educational and rewarding. 
  • Work and demostrates a sense of urgency.

People, Training & Development

  • Demonstrate a flexible approach to teamwork, and a        willingness to learn.
  • Be responsible for one’s own training and development.
  • Attend/complete training as necessary.

Stock Management

  • Assist FTG Manager with  all food ordering.
  • Monitor and minimise wastage.
  • Ensure that food from the kitchen is ready in time for service, liaise with the FTG department to ensure FTG service standards.
  • Be aware of stock levels i.e. food and kitchen supplies.
  • Assist with stock takes: ensure stock takes are completed and recorded according to company procedures.

Systems & Procedures

  • Follow correct opening and closing procedures.
  • Operate equipment correctly and safely.
  • Follow Planet Organic recipes. 
  • Ensure all HACCP, Health & Safety and Soil Association procedures are adhered to and properly recorded; this includes temperature checks, cleanliness, and hygiene.
  • Maintain high standards of cleanlines.
  • Record all production required. 

Additional Duties

  • Any other additional tasks that may be required



When Planet Organic opened its doors in 1995, it was Renée Elliott's dream to offer the best and widest range of organic foods available, and her mission to promote health in the community and to bring a sense of discovery and adventure into food shopping.

Fast forward to 2018 and we currently have 7 stores in London with over 300 employees.

The simple truth is that foods should be natural and wholesome. We advocate that food be authentic and ethical, freshly prepared and tasty – not a mere convenience.  We believe in ethical and sustainable farming and place great emphasis on the provenance of all our products. .   At Planet Organic you’ll find nutritious, seasonal and organic food with the goodness intact. You’ll find wide ranges of natural health foods suitable for all speciality diets, as well as a ground-breaking raw foods range.

We hope that you find inspiration, excitement and good health from the food you eat and learn, like us, that to eat well is to live better.

Find Us
Planet Organic
42 Westbourne Grove
Greater London
W2 5SH
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