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Team Member - Grocery - London

Planet Organic
Torrington Place, London
Up to £9.40 per hour
Closing date
21 Sep 2021

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Retail jobs, Retail Sales, Retail Sales Advisor, Retail Sales Assistant
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Job Details

Team Member - Grocery - London

Job title: Grocery Team Member

Reports to: Duty Manager Produce, Chilled and Tills (Other Duty Managers and Store Manager).

Direct reports: None

Job Purpose (overview of the role)

You have a dual role working on Tills and Grocery. On Grocery you will be responsible for rotating stock, removing unsuitable items, replenishing, ensuring shelves are clean and well merchandised. As part of the Tills team you will deliver great customer service by putting through transactions on the Till quickly and efficiently. You will ensure that Tills procedures are correctly followed to avoid any cash loss.

You will be able to offer great service by using your product knowledge to recommend customers relevant products and explain the benefits of them. 


Job Role (day to day tasks)




What you will do

  • Service - Listen and recommend suitable products to customers
  • Dealing with stock – ordering stock, rotating stock, and filling shelves, making sure the shelves are well merchandised and clean.
  • Tills – you will put transactions through the Tills quickly and efficiently following cash handling procedures.



  • Support your Duty Manager with completing departmental tasks as requested by them.
  • This may involve working in areas outside of your normal duties e.g. helping to merchandise other departments such as Grocery, Produce or Chilled.


Product Knowledge

  • Know about products in the store so you can put them through the till.
  • Take the time to learn about products in your area, what is in season and how to cook produce.
  • Be able to describe the benefits of organic and natural products


Customer Service

  • Make customers a priority
  • Work and demonstrates a sense of urgency to avoid customers having to wait. 
  • Greet and engage all customers who enter the department.
  • Make recommendations about additional items to customers
  • Make every customer experience fun, educational and rewarding 


Perfectly Done

  • Complete new starter training and additional training as required.
  • Follow high standards of Health & Safety
  • Adhere to Planet Organic’s grooming standards.
  • Follow cash handling procedures.
  • Ensure the Tills area is clean, organised and tidy.
  • Ensure that the Grocery area and the back stock area are organised.
  • Ensure stock is received properly for example cross checking the invoice with what has been received.
  • Ensure goods received notes are passed to the Store Administrator.


Physical Requirements

  • Able to undertake shift work across all days of the week and weekends
  • Stand and walk for extended periods of time
  • Able to lift boxes and stretch 
  • Confidently operate tills therefore confidence with numbers is important.



When Planet Organic opened its doors in 1995, it was Renée Elliott's dream to offer the best and widest range of organic foods available, and her mission to promote health in the community and to bring a sense of discovery and adventure into food shopping.

Fast forward to 2018 and we currently have 7 stores in London with over 300 employees.

The simple truth is that foods should be natural and wholesome. We advocate that food be authentic and ethical, freshly prepared and tasty – not a mere convenience.  We believe in ethical and sustainable farming and place great emphasis on the provenance of all our products. .   At Planet Organic you’ll find nutritious, seasonal and organic food with the goodness intact. You’ll find wide ranges of natural health foods suitable for all speciality diets, as well as a ground-breaking raw foods range.

We hope that you find inspiration, excitement and good health from the food you eat and learn, like us, that to eat well is to live better.

Find Us
Planet Organic
42 Westbourne Grove
Greater London
W2 5SH
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