Senior Receptionist

Stoke Mandeville Stadium
£15600 to £15600 per year
Closing date
27 Sep 2021

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Job Details

Job description:

Job title: Senior Receptionist

Location: Stoke Mandeville Stadium, Buckinghamshire, HP21 9PP

Contract Type: Permanent

Working Hours: 30 hours per week between Monday to Sunday including earlies and lates

Salary: £15,600 pro rata


Here at Stoke Mandeville Leisure our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Senior Receptionist to join the centre.


As the Senior Receptionist your role is to lead, direct and manage the reception team. Using various in-house systems including point of sale (POS), time and attendance systems and bookings team you will support in achieving the high standards of service and customer care at all times. You will also work alongside the senior management team. This role will be a head of department who’s responsible for front of house and excellent customer service.


We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities.  You will also receive free gym membership and other discounts.


About you


We are looking to hear from candidates who are able to demonstrate experience and knowledge in supervision or management of front of house, staff management (including rostering), supervision and development across the reception team and you will have good admin and financial processes.


You will have good communication and customer care skills, have a maturity and calmness to work under pressure, possess strong organisational and administration skills, good financial awareness, excellent problem solving and people management skills.


If you feel you meet the criteria, then please apply!


Why Serco


Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.


A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You will be able to broaden your experience and apply your skills in new ways.


Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 


What we offer


  • Free/heavily discounted use of all the facilities at the Centre
  • Excellent Development and Training Opportunities
  • A safe and supportive culture
  • A chance to make a positive difference to the community



Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.


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