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Guest Relations Associate

The Celtic Collection
Newport, Newport (Casnewydd)
Closing date
20 Sep 2021

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Hotel jobs, Hotel Receptionist, Ski & Seasonal jobs, Reservations Agent, Travel & Culture, Sales and Customer Service Associate
Job Type
Full Time
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JOB TITLE – Guest Relations Associate
DEPARTMENT – Guest Relations
RATE OF PAY - £9.40 per hour including benefits!
CONTRACT TYPE – Full Time – Permanent
HOURS OF WORK – 37.5 hours per week
SHIFT DETAILS – 5 days out of 7

Friendly, helpful, resourceful, professional, confident … does this sound like you? Then Guest Services Associate at The Celtic Collection is the role you’ve been looking for!

As a Guest Relations Associate, you will be the hub of all knowledge for incoming calls and emails from our guests.
You would be required to have extensive knowledge of the The Celtic Collection and the services provided by every outlet and consistently provide a high level of service to all guests and colleagues.
You will have excellent verbal and written communication skills, the ability to multitask and fantastic attention to detail.

The primary objective for the role holder is to greet all guests in a friendly and helpful manner and ensuring a personalised service is delivered at all times.  The role is based back of house, with our primary methods of communication being phone and email.

As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, lifestyle and retail discounts and career development opportunities just to name a few we are sure you won’t be disappointed!

The Celtic Collection is a prestigious portfolio of five unique hotels at the gateway to South Wales.
The Collection has grown from the success of the Celtic Manor Resort, a flagship business and leisure destination that has been voted the Best UK Hotel for nine of the last 10 years at the Meetings & Incentive Travel Awards.
Host venue of the 2014 NATO Summit and the 2010 Ryder Cup, the Celtic Manor Resort offers three championship golf courses, luxury spas, exceptional conference facilities and team-building and family activities including archery, adventure golf, laser clays and treetop ropes courses.
A choice of eight award-winning restaurants in The Celtic Collection includes Steak on Six, Pad serving passionate Asian dishes, and the Newbridge on Usk, a separate country inn with six bedrooms.
The Collection also includes the historic Manor House, the stylish Coldra Court Hotel, and the essential convenience of the new T? Hotel Magor, with a second T? Hotel Newport under construction, as well as 10 luxury self-catering Hunter Lodges.

In the event we receive a high number of applications, we reserve the right to close this campaign early
In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages.

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