Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that's fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

Summary

To provide a professional and courteous service for food, beverages and ancillary products. The role holder will have full knowledge of the electronic ordering equipment, the tills and the EPOS system and ensure all transactions are recorded. They will ensure that the agreed standards of housekeeping and hygiene are maintained at all times and report any faulty equipment to the line manager.

Key Task Area - Customer Service

To be customer obsessed and carry out your duties in a manner that will ensure that all customers have a value for money experience and come back to us

To greet and welcome customers in preparation for service in all areas of the Club

To be fully familiar and conversant with current promotions and products available to ensure that the customer is able to make the most of their visit

To proactively offer and provide a friendly accurate, efficient and prompt service of food and beverages

To be aware of daily / weekly targets and ensure that they are achieved

To display a friendly and enthusiastic manner at all times, responding positively to all Customer requests in accordance with the Company's F&B Host Cycle

To always ask the customer for their Play Points card and actively encourage the customer to use the card

To advise and assist customers in understanding how the Play Point loyalty system works so that the customer is able to make the most of their experience at the casino

Key Task Area - Technical Skills

To be able to serve food and drinks in the prescribed manner and to the Company standards

To be accountable for all monies and Electronic Point of Sale responsibilities including accurate transacting and handling

To be familiar with all stillroom and bar equipment To regularly replenish stocks so that the customer always has the opportunity to access all products

Key Task Area - Compliance and Administration

To be aware of and ensure compliance with all relevant legislation e.g. Liquor Licence, Weights and Measures etc. and inform management of any breaches if they occur.

To comply with all regulatory provisions in respect of sanitation, food safety and ensure that we promote an environment that encourages responsible drinking

Accurately account for stocks, spillage and wastage

To complete daily, weekly and monthly cleaning schedules in accordance with the Company requirements

Cocktail Experience is preferable