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Designate Activities & Pool Team Manager - Hemel Hempstead, Hertfordshire

Employer
Bourne Leisure
Location
Hemel Hempstead, Hertfordshire
Salary
Competitive
Closing date
29 Sep 2021

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Sector
Sales & Marketing jobs, Commercial Leisure, Attractions & Entertainment jobs, Team Members, Events Manager, Entertainment
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Designate Activities & Pool Team Manager - Hemel Hempstead, Hertfordshire

Designate Activity & Pool Team Managers - Nationwide opportunities

We are currently seeking Designate Activities & Pool Team Managers to join Haven in our nationwide portfolio of Parks. 
As a Designate Activities & Pool Team Managers you will be based on a Park shadowing the Head of Activities for 3 - 6 months whilst we train and develop you.   Once you have all the skills, knowledge and expertise, we will look to place you in to role at your very own park.

About the role
The Designate Activities & Pool Team Manager supports the current Activities & Pool Team Manager in delivering the Park Activities & Leisure proposition, delivering an outstanding guest experience, whilst ensuring all Health & Safety Requirements are met.  Holds responsibility for revenue and costs targets in own area.
Team Manager is responsible for engaging and inspiring their team each day and setting direction in relation to the day to day activities and tasks.  Ensures that team are guest obsessed, meeting targets, following standard operating procedures, driving continuous improvement and ensuring that every guest & Owner on our park has a great time with memories that last a lifetime.

Key Responsibilities
Role Modelling effective leadership behaviours and our vision and values at all times. Leads and coaches the team daily to ensure all areas of responsibility are covered, guiding all team members when needed and escalate issues to Heads of Department when required.  Deals with any employee relations issues as they arise.  Support team through 90 day induction including completion of mandatory safe and secure training
Takes ownership of shift and service delivery ensuring all team are guest obsessed
Confidently deals with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback and works with the team to respond quickly to address areas for improvement
Monitors daily service and tasks, observing speed of service, arranging appropriate resource when needed
Achieve and exceed targets and key performance indicators
Ensure all team have the relevant qualifications and completed all training required for role.  Ensure all mandatory training is completed for Pools and off ground
Identifying and developing future talent in department ensuring all team have a relevant and effective PDP
Complete relevant administrative tasks including Team Rota's, Accurate hours worked recording, safety compliance checks and legislative compliance checks. Follow the relevant Haven process to attract, recruit and onboard new team members.

The Ideal Candidate

It would be preferred, though not essential, for applicants to hold current and in date qualifications for:
RLSS Trainer Assessor
RLSS NPLQ (National Pool Lifeguard) 
STA Pool Plant Operator
SPTO Qualification and practical training in plant rooms
Ropes Course Managers Qualification 
NPMQ
First Aid At work

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