Customer Service Advisor - Bournemouth, Dorset

BH Live are currently looking for 2 x Customer Service Advisors at Pelhams Park Leisure Centre in Bournemouth

1 x role (15 hrs per week) £7,036.22 per annum

1 x role (31 hrs per week) £14,541.51 per annum.

Main Duties and Responsibilities

To offer a high quality customer service ensuring that the customer’s needs are fully met and exceeded in both of times given and information provided.

• Provide a full customer service and assist and advise all customers in a polite and friendly manner, in order to make their visit to the centre an enjoyable experience.
• Work towards assisting the centre in achieving its membership sales targets, by ensuring use of the sales prospecting system and sales processes.
• Collection, control and reconciliation of income in accordance with the centre’s written procedure on cash handling.
• Administer a computerised or manual booking system.
• Administer and maintain membership schemes.
• Assist with the administration of all centres courses, parties and activities
• Present to the public a high personal standard of appearance and presentation in accordance with the centres’ staff charter.
• Assist with general clerical duties including typing, preparation of literature and notices
• Assist with issuing leisure cards.
• Operate switchboard ensuring calls are dealt with promptly and efficiently.
• Assist with the review and implementation of new systems applicable to the efficient operation of the customer service area.
• Attend training courses as required to meet the needs of the business.
• Maintain the centre’s cleanliness, in particular all customer service zones.
• To be fully aware and adhere to the Centres’ Normal Operating Procedures and Emergency Action Procedures.
• To have an understanding of Quest and Investors In People and their aims and objectives.
• Regular contact with Centre Manager, Duty Manager and Centre Staff and customers over the phone.
• Flexible approach to rostering
• Any other duty as required by the line manager commensurate with the post