Leisure Assistant - Southampton

Leisure Assistant - Southampton

2x Positions Available

REPORTING TO: Leisure Club Supervisor

MAIN PURPOSE OF JOB: To assist in the co-ordination and smooth running of the Leisure facility on a day to day basis ensuring that all areas operate in accordance with current Health and Safety legislation and E.A.P (Emergency Action Plan) whilst meeting core standards resulting in guest satisfaction .

GENERIC KEY ACCOUNTABILITIES:

People

• To take pride in everything I do
• To consistently deliver outstanding hospitality
• To anticipate and react to the needs of our guests
• To be an ambassador for the Macdonald Brand
• To take ownership for my personal development and performance
• To contribute to the overall effectiveness and performance of my team Product
• To consistently deliver Macdonald core standards which are relevant to my role
• To maintain a safe and clean environment
• To take responsibility for understanding our products and services
• To proactively look for ways to improve or enhance the guest experience
• To use feedback to improve my personal performance whilst activity encouraging feedback from others
• To give my full to support to company initiatives Process
• To complete and act upon training (including statutory) in line with company policy and procedures
• To follow all processes assigned to my role ensuring full compliance
• To identify any barriers or challenges which may prevent me from delivering on agreed processes
• To take responsibility for keeping up to date with any changes in my department Profit
• To have an awareness and understanding of operational costs related to the performance of my job role
• To look for ways to protect the profit of the organisation without compromising the guest experience
• Be aware of department objectives and ensure all sales opportunities are exploited (OWS)
• To promote the products and services to our guest at every opportunity
• Spot and act on every opportunity for sales
• To act upon any reasonable instructions from management as pertains to my job responsibilities

JOB SPECIFIC ACCOUNTABILITIES:

• To assist in ensuring that the facility is presented at a high standard and in accordance with set guidelines, prior to and during public opening times.
• To assist the Manager/Supervisors in ensuring that the facility is operationally compliant and with efficient controls in relation to all users within the facility.
• To ensure that pool rotations, breaks, time off pool-side etc are taken in accordance with the S.O.P.
• To take a proactive role in developing/selling Spa treatments and other activities for the Hotel.
• To provide prompt, friendly and efficient service thus ensuring the highest possible standards of customer care.
• To ensure the booking system and membership scheme is administered and maintained to a satisfactory standard.
• To undertake administrative and reception duties as required
• To handle complaints promptly and professionally demonstrating genuine care and concern for customers.
• To comply with all legal requirements in respect of health, safety and welfare of all members of staff and customers.
• To ensure customer information is up to date, available and delivered to company standards.
• To ensure that any significant risks and defects are reported immediately to the Leisure Manager.

QUALIFIED - ADDITIONS:

• To assist with life-saving responsibilities timorously and in accordance with NPLQ training and the facility’s E.A.P.
• To ensure that the level of cleanliness and hygiene within the pool area is acceptable and meets quality standards prior to, during and following operational hours.

To ensure that all equipment is kept in good working order and operates safely at all times.

• To ensure that any defects or damaged equipment is reported immediately.

KEY MEASURES:

• Child Care Inspections
• Brand standard audits
• Health & Safety checks

Benefits:

Company pension, Employee discount, Gym membership, On-site parking, Referral programme

Expected start date: 07/09/2021