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Night Manager - AVON

Employer
Marriott Hotels - South West & Wales
Location
Bristol, City of Bristol
Salary
Competitive hourly rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
Closing date
22 Sep 2021
Night Manager - AVON

Posting Date Aug 24, 2021
Job Number 21094385
Job Category Rooms & Guest Services Operations
Location Bristol Marriott Royal Hotel, College Green, Bristol, Bristol, United Kingdom
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

JOB SUMMARY

 

Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

 

CANDIDATE PROFILE

 

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

 

CORE WORK ACTIVITIES

 

Monitoring Property Operations

Monitors and ensures compliance with all Guidelines to Operations.

Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).

Ensures employees are working in a safe environment.

Manages all period-end inventories.

 

Supporting Profitability and Revenue Goals

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.

Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.

Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.

Administers plans and actions to keep chargebacks and rebates to a minimum.

Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.

Manages employee hours.

Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

 

Supporting Human Resources Activities

Promotes participation in property safety-related programs.

Monitors employee attendance and records absences/tardiness.

Promotes teamwork and employee morale.

Keeps employees informed regarding new operational procedures, standards, or programs.

Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).

Ensures all employees have complete knowledge of emergency procedures.

Encourages employee relations through gifts, parties, outings.

Creates incentives that will promote better service and profit for the property.

Assists operations manager in processing employee payroll weekly.

 

  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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