Front Office Associate - United Kingdom

Posting Date Aug 23, 2021
Job Number 21094246
Job Category Rooms & Guest Services Operations
Location Glasgow Marriott Hotel, 500 Argyle Street, Glasgow, Glasgow City, United Kingdom
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

CANDIDATE PROFILE

Experience:

• Previous experience working within a Front Desk or similar environment preferred

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team

Education or Certification

• Good level of English essential

SPECIFIC DUTIES 

The following are specific responsibilities and contributions critical to the successful performance of the position:

1. To be able to deal with advance reservations, taking bookings and special requirements, where necessary.

 

To be able to operate switchboard and deal with messages and enquiries when required in an efficient manner.

 

To receive guests on arrival to required standard, and ensure their details are entered into the computer correctly and efficiently.

 

To post all transactions on a regular basis, to ensure that all bills are kept up to date.  Ensure correct charges posted to correct bills.

 

To prepare cash for banking and ensure that all floats are correct at the end of each shift.

 

To operate a proper handover system between each shift.

 

 

OTHER

• Performs other related tasks as assigned by management.
• Complies with Marriott International Hotels Limited Regional Office policies and procedures.